Cameras not sending pics

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Craig Hawley
I have 2 cameras. Both have current software, new LI batteries and 32GB cards. I have credits and my cellular accounts are active. Cameras were sending pics for about a week then quit. What gives?
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73 comments

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  • John Lockburner

    I would pull them until we get this figured out. I don't think they are going to magically start working again.

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  • Craig Hawley

    They are GC-LRAb and I buy data direct from Verizon

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  • John Lockburner

    Cellcom uses Verizon network but usually cellcom cameras get their data through cellcom. I'll see what tech says and report back.

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  • Craig Hawley

    Never did hear back from you. I called support and after 48 hours no reply from them. I’d really like to get this resolved ASAP.

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  • John Lockburner

    Craig I'm sorry, yes they said it should be fine with Verizon. I've sent your information and asked that someone give you a call.

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  • Craig Hawley

    I still have not gotten a call from anyone. Is there any way to get a returned phone call? Running out of time. I think 15 days is long enough to wait trying to get the problem resolved.

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  • John Lockburner
    • Edited

    They will call, they are returning calls in the order that phone messages and emails are being received. When I talked to someone yesterday they said that you were already in the system to have a technician call you.

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  • John Lockburner

    One thing I just thought of to try, do you happen to have a class 4 SD card laying around? Any size up to 32gb will be fine. If so format it and try it in the camera.

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  • Craig Hawley

    Thank you for the additional suggestion but at this point the cameras are now back in FL and I want them swapped out for Verizon cameras like I paid for.

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  • John Lockburner

    They actually are Verizon, I did ask about that. They just have a different sticker/number on them. Where did you purchase them from?

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  • Craig Hawley

    I can’t remember that. These cameras keep having the same unknown issues since I purchased them. I’m not willing to keep spending money to keep guessing at the problem or for a service that I’m not receiving. Spartan needs to swap them out and resolve the problem on their time and their money.

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  • John Lockburner

    They are going to require some sort of proof of purchase I'm sure, especially if you didn't buy them directly from Spartan.

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  • Craig Hawley

    Ok that’s fine but still need them to call me so it can happen.

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