GC$GB Blackout taking continuous "Motion" photos without any motion
My camera took 800+ photos in one night with the motion symbol on each photo; however, there wasn't anything triggering the camera. I have had game cameras and this particular camera, for almost two years, so it isn't ants, ferns, branches, or any of the other usual tries. I have removed the camera from the woods, placed it face down and it continues to take photos at the intervals scheduled in the trigger settings. I changed the trigger settings and the photos stayed consistent with the changes. It didn't; however, take any photos, of any actual movement, when I tested it. There is clearly something wrong. I have contacted support via telephone over a week ago and by email, two days ago, without a response. During that time I called every day and left a second voice message today. I would love some support for the camera that at the date of purchase cost over $400.00 dollars. Ironically, this same camera stopped working because of a Verizon software conflict last year at the same time and it was resolved 2 months later after the hunting season was over. I would love to send this camera in and get some use during the few months of the year that I actually have it for.
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Kristian, hopefully someone gets back to you soon. I apologize for the delay, it's the busy time of year and with everything going on a lot of tech is working from home. Is the cameras firmware up to date? If not I would try updating it through the app and see if that helps, if it is up to date then I would do it manually. If you haven't done it manually let me know and I'll post the link with the updates and instructions.
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Here you go, make sure you use the firmware for your exact camera model. Any questions along the way just ask.
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John,
I completed the manual firmware update successfully and it continues to take motion pictures, at the set intervals, face down and will not take an actual motion photo when you walk by. I also noted that the camera already had the latest firmware update, from last years issues. Can I send it in to be repaired? Is there even the most remote thought of getting it fixed in a time frame where I could use it for scouting this hunting season?
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If you left a message they will get back to you, it does sound like the camera is going to have to be sent back. If you returned it last year you probably have a conversation going from the last RMA, you can try replying to that email if you can find it in your history. I can't start the RMA process, I just do testing and remote tech support.
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The camera never went back last year, as it was a software issue with Verizon that affected a certain group of cameras in the Northeast. Once they identified it and did an update, all cameras worked again. I still have yet to receive a response to emails or voice messages for over a week now. A little frustrating as I am sure you can understand.
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