ran out of data

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Jeff Hume
  • Edited

My camera stopped sending pictures.  Upon investigating, I found that the data plan had been maxed out.  So I upgraded my data plan to the 1GB plan.  But now the pictures are still not sending.  Is there something else I need to do for it to start working again?

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  • John Lockburner

    The Spartan data plans auto renew so unless your card expired or there was some other glitch your data should have continued. Did you get the purchase and activation emails for the new plan?

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  • Jeff Hume
    • Edited

    The data plan is through US Cellular and is not through Spartan.  I've been using the camera for almost a year without running out of data.  I maxed out the 100mb plan.

     

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  • John Lockburner

    Ok, I see now. There is a chance the batteries got low trying to send the pictures without a data plan. Did you get a status report or anything at midnight?

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  • Jeff Hume

    Two nights ago I did receive the status report.  Last night I did not receive it in my email.  When I check the status report it shows "Status As Of 2020-10-26 00:00:39"  Status report shows full bars on the battery icon and 5.7v power voltage and last photo from  Oct. 23 shows P5 in bottom right corner.

    I have the camera set up with a solar panel kit I purchased through Spartan.  All indicators look like the battery is fine.  

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  • John Lockburner

    Are you using the app too?

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  • Jeff Hume

    Yes.  Everything appears to be the same on the App and on the computer.  Also I have 2 premium credits left so that is also not the issue.

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  • John Lockburner

    When did you run out of data? Is the camera close? You may want to go to it and turn it off and back on or see if something else is up.

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  • Jeff Hume
    • Edited

    Camera is 2 hours away.  Ran out of data two days ago when the last picture was sent.  Just noticed the data issue yesterday at which time we increased the data plan to 1gb.  

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  • John Lockburner

    When did you upgrade your plan?

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  • Jeff Hume

    Yesterday at 7 pm.

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  • John Lockburner

    Something seems strange if you got a status report after you ran out of data. Can you post a screenshot of the status report from your app please.you may need to change to desktop view on your phone to see the insert image icon on this page.

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  • Jeff Hume

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  • Jeff Hume

    My last picture is from Oct. 23 at 23:56:00 with P5 battery.

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  • John Lockburner

    Everything looks fine there. Is the current credit still good or did that expire?

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  • Jeff Hume

    If you are referring to premium credit, then the situation as I can see it on the app is that the last credit was used 10/5/2020 at 7:52:53 with period end  11/5/2020 at 7:52:53 and I have 2 credits remaining.

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  • John Lockburner

    OK, that's all good then

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  • Jeff Hume
    • Edited

    Data appears to be working again.  But I'm still not getting pictures.  Is your only suggestion to power cycle the camera?

    Can you check if my firmware is up to date?

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  • John Lockburner

    Look at the status report screen on the app, it will have an orange update button or say up to date. I would turn the camera off and back on, format the SD card and default the camera in it's menu. Then take and send a manual picture while in setup mode. 

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  • Jeff Hume

    Firmware is up to date then.

    Ok; thanks

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