Pics only available on SD

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lukas hartwig
Ok so I have the US Cellular GoCam. Just got it last week and realized that its not uploading the pics to the website or the app but will save them to the SD card. It has service and says its connected in the app?
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  • Elizabeth Swoope

    what’s the date/time on the status report in the app? What SD card are you using?

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  • lukas hartwig

    The date/time 11/22/2020 20:47:11. Sd card is a SanDisk 16gb SDHC card

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  • John Lockburner

    Did it ever send to the website and app?

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  • lukas hartwig

    No it has not

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  • John Lockburner

    Did you click register camera and enter the registration number on the app/portal when you initially set up the camera?

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  • Elizabeth Swoope

    Is the SD card class 10, at least 80 MB/s or a little faster/

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  • lukas hartwig

    It is registered and how might I check the class on the card

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  • Elizabeth Swoope

    Look at the SD card label. Most will have a 10 in a circle if they are class 10. What brand card is it? Is it standard size (not microSD/adapter).

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  • John Lockburner

    Does the camera show on your app and on the portal? If so be sure the camera is set to instant and premium, not auto. You can also default the camera in it's menu.

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  • lukas hartwig

    The card is a SanDisk and it doesn't have the 10 in a circle. The camera does indeed show up on app and portal. Its also set to instant and premium

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  • John Lockburner
    • Edited

    Turn the camera off and back to setup, once it finds signal press the OK button to take a picture and then press it again to send the picture. Watch what happens and what it says on the screen. Not having the class 10 SD card may be causing your issues.

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  • lukas hartwig

    The test picture came through instantly. I also ordered a new SD card but that won't show up till next week

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  • John Lockburner

    So the picture showed up on the app? Is the cameras firmware up to date?

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  • lukas hartwig

    The firmware is up to date. However I put the camera up last night and it worked perfectly! Even without the class 10 card

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  • John Lockburner

    Did you format the card before you put it out?

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