Camera quit

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Braxton Jones

• November 27, 2020 22:45

I have a camera that is about 8 months old. It quit sending pics almost a month ago. I assumed I was out of data, data has reset and still no pics. I have changed the battery’s and the sd card. Any suggestions would be appreciated. Thank you

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  Elizabeth Swoope

  • November 27, 2020 23:25

  Please post a screen shot of the status report from the app, all the way from the battery/signal indicator through the SD card info. 

  Also, please post a picture of the SD cards you’ve tried.

  Does the camera go online? (you see signal bars on the screen) Does it pass the Hello test? (Camera showing connected to the network, press the Menu button, scroll to the fourth menu then down to Diagnostic, Hello test)

   

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  Elizabeth Swoope

  • November 27, 2020 23:25

  https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

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  Braxton Jones

  • November 28, 2020 03:17

  

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  Braxton Jones

  • November 28, 2020 12:25

  Update, camera started working last night.

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  John Lockburner

  • November 28, 2020 13:38

  Did you get a picture with an F on the bottom of it? If you did that means the SD card formatted and that may have been what got it going again. Make sure your SD card is to spec. 32gb or smaller, class 10, 80mbs or faster and a full sized card (not a micro in an adapter). Always format the card even if it's new when you put it in the camera.

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  Braxton Jones

  • November 28, 2020 19:31

  Yes the first picture does have an F on it. I switched the address card last night and formatted it. I’m assuming after it formatted I began receiving pictures again. Thank you for all your help.

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