GC-U4gb2 not sending status or pics

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Mathew Savola
my camera stopped sending pictures and status reports. Last status showed good battery and SD card. Obviously the cell coverage has not changed. The last date of status report was 9-24-2020. Camera is new and set up on 9-2-2020. What is going on?
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  • John Lockburner

    Are any of your pictures showing anything other than P5 in the lower rt corner, especially look at some of the recent night time images.

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  • Mathew Savola

    No. P5 is in every picture

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  • John Lockburner

    Have you checked with US Cellular to make sure that the plan is still active? Can you post a screen shot of your status report please? 

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  • Mathew Savola

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  • Mathew Savola

    US Cellular has said that everything looks like it should be working on their end. 

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  • John Lockburner

    That status report is from yesterday morning so if your last picture was on the 24th the camera was still communicating after that. I would request a format of the SD card and see if that helps. Also make sure that your timezone is set in the camera settings on the app, if it's not set that and request a settings update before requesting the format. When was the last time you changed the SD card or formatted it?

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  • Mathew Savola

    Activated the camera on Sept 2nd. It hasnt sent a status report since 24th. I have requested a settings update (to force a picture) but it hasnt updated the settings. That request was 24 hours ago. Time zone is good. If it wont update settings, would it format the SD card?

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  • John Lockburner
    • Edited

    Unless I'm missing something the status report you posted above is from the 27th? And yes if there is an SD card issue it's possible that it will format when it doesn't send a picture. I would cancel the settings update and request the format.

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  • Mathew Schartiger

    I had a similar issue - I resolved it by pulling my SIM card and reinserting it

    Also - all my photos show P3 - should it say P5??

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  • John Lockburner

    Mathew, P3 means you're batteries are getting low, especially if they are lithium. You'll probably need to change them very soon

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  • Phil Bancroft

    To the original poster, have you changed batteries since you put it out ?  Is it just running on internal or external.   Battery power on the status report can be deceiving.  We have 3 of 15 that stopped sending pics and status this week, but it’s ATT.   Generally swapping the batteries, formatting the card and turning off and back on and taking a manual pic, solves most connection issues.  But you have to be at the cam :0(

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  • Mathew Savola

    Camera is on lithium ion batteries. Installed on 9-2. The status report is from the 27th. Last pic on 24th has P5 in the right corner. I waited to reply until this morning as the settings seemed to have been updated at some point last night. No current status though and the picture it was "forced" to send at 7am did not send. The camera is a couple hundred miles away. We will be going to it on the 8th of October. I have the solar pack to attach to it for longer durations. I assumed that batteries would last a month. Is that not the case?

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  • John Lockburner

    Did you get a status report last night at all?

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  • Mathew Savola

    No. It seems to have sent the settings change but the status report is still from the 27th.

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  • James Vines

    I cant get any pictures to upload on the app. It just shows 2 blocks that say NO PHOTO Available

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  • John Lockburner

    If you just loaded the cameras to the app you won't get any pictures until the camera takes new ones.

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  • Mathew Savola

    Back to the last question I had. You said the battery indicator isnt accurate. Would you think it would be a battery issue? Lithium ion batteries installed on 9-2.

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  • John Lockburner
    • Edited

    It very well could be depending on how many pictures that it's sent in that time.

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