2 Cameras stopped sending at same time last night.

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Barrett Withers

• December 10, 2020 14:09

We have 4 cameras running on solar that take pictures every 5 minutes.  Last night at 00:17 (Central) 2 of the cameras stopped responding.  How can I prevent this in the future?

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  John Lockburner

  • December 10, 2020 14:42

  What is your camera model and what size panel are you using? If both stopped at the same time it might be a signal issue or possibly something else. Where are you purchasing your data from, through Spartan or the carrier directly?

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  Barrett Withers

  • December 10, 2020 15:03
  • Edited

  GC-Z4Gb2/GoCam (Verizon 4G) Blackout  

  Data purchased through Spartan.

  Panels are all the 10W.  Both cameras still haven't sent any images since last night.

  

  

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  John Lockburner

  • December 10, 2020 15:14

  I see an exclamation point after the photo/video count, is it possible that you used all of your data for the cameras? The plans should auto renew unless something changed with the credit card info.

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  Barrett Withers

  • December 10, 2020 15:22

  Yeah, everything has been auto-renewing just fine, and since they're different data plans for each camera it would be pretty unlikely that they'd run out of data at exactly the same time.  That exclamation point is actually an info icon that just gives you the break down of images.

   

  

  I really appreciate your help, John.  Should I create a support request or are the forums the best way to handle issues like this?

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  John Lockburner

  • December 10, 2020 15:26

  Gotcha, I don't use the portal that much so the icon threw me. What is the time of the last picture that you got? With the picture count being as close as it is it's possible that they ran out at the same time.

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  Barrett Withers

  • December 10, 2020 15:53

  Both cameras last picture was 2020-12-10 00:12:17.

  One is on a 250MB plan that renewed 11-29 and normally auto-renews every 22 days at the current image rate (every 5 minutes)

  One is on a 1GB plan that renewed 10-16 and auto-renews every 10 weeks or so.

  Also we get the usage warning messages a couple days before an auto-renew and those haven't happened, so it doesn't seem to be a data plan thing IMO.

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  Barrett Withers

  • December 10, 2020 15:55

  I was wrong about last picture:

  89148000005212131197 last pic was 12-10 00:12:02

  89148000005212097646 last pick was 12-10 00:11:42

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  John Lockburner

  • December 11, 2020 12:14

  Did you get any status report last night?

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  Elizabeth Swoope

  • December 11, 2020 12:48

  This doesn’t have anything to do with this problem. But why not get the 1G plan for the camera on the 250 MB plan? For the same price, you’d get another 250 MB data?

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  Barrett Withers

  • December 12, 2020 03:37
  • Edited

  That is a good point, Elizabeth :) I will do that!

  John, I scheduled the remote format yesterday evening and when the cameras checked in last night everything is back running.  Every 5 minutes I'm seeing images come through again.

  Thank you so much for your suggestions.  I opened a support ticket and they also recommended trying different SD cards. Both SDs were at about 25GB free, but if/when it happens again I may try that.

  They also suggested maybe signal loss, the sites are about 12 miles apart... but I would have thought once signal came back everything would have worked fine...

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