New Camera Low Battery

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Tyler Moran

• October 03, 2020 14:26

Brand new camera works great.  Just keep getting low battery light.  I have tried all new batteries twice and still low battery appears.

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  John Lockburner

  • October 03, 2020 14:48

  What camera model and what batteries are you using?

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  Tyler Moran

  • October 03, 2020 17:12
  • Edited

  Ghost 4G/LTE.  Using Energizer Lithium AA Batteries.

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  Chad Risher

  • October 03, 2020 17:45

  Same here. 12 AAs installed and it says 10.6 volts. If I connect a 12v battery box it's happy.

   

  Model
  GC-G4Gb-MO

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  Chad Risher

  • October 03, 2020 17:47

  I tested all cells at 1.72v

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  Chad Risher

  • October 03, 2020 18:03

  Sometimes, a really fresh set of lithium batteries will have a high enough voltage that the camera thinks that it's a discharged 12V battery and the battery indicator will be empty.

  https://support.spartancamera.com/hc/en-us/articles/360043534053-Ghost-battery-information?fbclid=IwAR12yspKGJs3Vc3z9Ek2jGP3lZciFCIP9VmI0tzKipijrrmj7E7sxaiMTps

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  Chad Risher

  • October 03, 2020 18:31

  So with the lithium AA batteries if 10.6 volts is 100% full then you would want to change them out when it gets down to 8.4 volts.

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  Tyler Moran

  • October 03, 2020 18:33

  I read that article and it's confusing.   Are you saying if I installed brand new AA batteries the camera is reading the voltage incorrectly?  The batteries are good?  I don't want to put this camera out in the woods and 2 days later its dead.

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  Chad Risher

  • October 03, 2020 18:38

  You just need to watch the external voltage in the status report. like I said if it starts heading towards 8.4 volts for the external then it's time to replace lithium batteries. Is it showing you about 10.6 volts for external power right now?

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  Tyler Moran

  • October 03, 2020 18:50

  Internal reading 3.63.  External 0.00.  

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  Chad Risher

  • October 03, 2020 18:58

  Yeah something is very wrong there maybe you have a battery in backwards or something double check everything and then call support. If you have a 12 volt battery box I would hook that up and get that internal battery charged back up.

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  John Lockburner

  • October 03, 2020 19:28

  Tyler is the firmware up to date?

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