Ghost cam not sending pics

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Chris Morris

• October 13, 2020 17:05

Model GC-G4b Camera passes the Hello test , firmware is up to date , will send test picture and will take pictures that are scheduled. It will send status update as well. I can walk in front of camera and it doesn’t take a picture and send to the app. I have the data plan through Verizon, any chance it’s on their end? I don’t see a way to upload a photo of the latest status update. I

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  Elizabeth Swoope

  • October 13, 2020 17:25

  If you switch your phone browser to the desktop view, you’ll be able to post a picture.
  
  What are the specs on the SD card you are using? Do you have normal sensitivity and no start stop times?

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  Chris Morris

  • October 13, 2020 18:08

  Just installed a new SD card and formatted if. PNY 32 Gb 100 Mb/s

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  Chris Morris

  • October 13, 2020 18:10

  I have it set to normal sensitivity as well.
  I did have start/stop times turned on.
  Just turned it off

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  Elizabeth Swoope

  • October 13, 2020 18:14

  PNY is not a recommended brand but it may work okay. SanDisk is what we recommend, 80 MB/s or slightly faster. Your PNY is probably the maximum speed.

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  John Lockburner

  • October 13, 2020 18:28
  • Edited

  How were your start/stop times set? If you didn't have both set and incorporate all 24 hours of the day that may have been your problem. Outside of those start/stop times the camera will be off to motion detection.

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  Chris Morris

  • October 13, 2020 18:41

  That fixed it. So trigger settings start/ stop and motion detect will not work together ? It has to be one or the other ?
  Thanks

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  Chris Morris

  • October 13, 2020 18:43

  I had a Sandisk 8 gb in, but replaced it with the 32 gb for troubleshooting

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  John Lockburner

  • October 13, 2020 18:49

  They will work together but if you just set the start time at 6:00 and stop time at 10:00 the camera will only work between 6&10. You would need to set the second set to start at 10:00 and end at 6:00 to have it working for all 24 hours of the day. You can have time lapse and/or motion detection during those times.

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  Chris Morris

  • October 13, 2020 20:29

  Thanks

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