Nor always sending video

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Permanently deleted user

• October 14, 2020 17:28

I had an issue over the summer with one of my cams not always sending video when requested. I spoke to support and after going over my settings it was determined that I needed to replace the sd card with a class 10. All 7 of my cams were updated as well. All cams also received new sd cards. At the time, I was only using 1 cam. It seemed to have been resolved. Now I have all 7 running in adds to 10 more that are shared from friends. It seems that there is no rhyme or reason as to when it will or will not send video when requested. Is there an issue with the software or something else? It would also be a great feature if I could request a video more than once, so that if it doesn’t transmit because of some other issue, I could request it again.

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  Permanently deleted user

  • October 14, 2020 17:30

  The title should read Not always sending video. Try to type on my phone eating lunch. SMH.

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  John Lockburner

  • October 14, 2020 17:44

  If you look at the online portal (my.spartancamera.com) at the cameras command history and it shows complete and no other error message then you should be able to request that video again from the portal. It does happen sometimes and I don't know why. It is being looked into. You may need to turn your phone to landscape to see the video request option.

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  Permanently deleted user

  • October 14, 2020 18:06

  It reads complete with no error message, yet I can’t request it again. Even if I try from another device, It will not send it. In fact when I try to request itfrom another device after it shows complete but not coming through,it won’t even show it pending.

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  Permanently deleted user

  • October 14, 2020 19:26

  So at least they are aware that it does happen sometimes and it is being looked into? Right? If that’s the case, I can live with that for now. Hopefully they’ll get a fix for it. I just wasn’t sure if it was something on my end. I recently had an issue with trespassers and I couldn’t get the video for the officer. A fix is desperately needed as this is a very important feature. Thanks

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  Permanently deleted user

  • October 14, 2020 20:54

  Ok. I went to the website instead of the app and was able to make a second request for the video. Hopefully it comes through this time. Thanks. 

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