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  • John Lockburner

    Does it say complete or give an error in the command history?

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  • Rod Teten

    It shows complete

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  • Rod Teten

    The requests are 5 days old

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  • John Lockburner

    Sometimes that happens, if you go to the online portal you can request it again. If doing it from your phone you may need to have the phone in landscape position to see the request video option.

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