Camera not sending pics, but saving pics on SD Card

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Keith Pesnell

3 cameras GC-ATTi (cameras were not used for entire season last year).(first tested for Telcel signal, hello test passed for all, sent pic through camera on Oct 31 and received by APP for all... and placed out in field on Nov 1) 

All cameras have back up battery with solar charger attached to external power port showing P5 on cameras.

Not receiving the triggered pics taken by the camera. The pics are being saved on the SD card.

Using Premium service.  Set on Instant. All cameras show Credit was started for 30-days after receiving test pictures from camera on Nov 1.
 
Hello Test Passes each time, Each Camera sends test picture and it is received in the APP  (it was tried after each change I tried attempting to get it to work)
 
Telcel SIM cards - APN changed under Diagnostic in camera using password 1234 (custom).... Cameras in Mexico
 
Using Class 10 SanDisk 32gb SD cards.... tried different SD Cards in each camera to rule out SD Card issue.... Formatted each SD card used in each camera
 
I read an online article concerning going back to factory reset, so I did this on each camera. I went through Hello Test, Registering camera again, format sd card, send pic from camera... all worked and pic was received in APP.... but still would not send triggered pic from camera and pic was being saved on SD card.
 
I show a Status Daily Update received today for 2 of 3 cameras (they show full bars of service).... 1 of 3, i have not received a status daily update today (it shows 3 of 5 bars from last update yesterday)
 
I notice a large number of similar no pics being sent posts over the past few days.
 
*** I have another GC-ATTi camera with same set up at ranch under different username/password and it is working perfectly.
 
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  • Michael Vance

    I'm having the same issue

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  • John Lockburner

    Keith, I would check the APN again. I wonder if after the default if it reset itself. Also is your SD card a full sized card (not a micro in an adapter)?

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  • John Lockburner

    Michael, can you post a new topic so we can help you out and not get things mixed up. Also list your camera model and the time and date of your last status report.

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  • Keith Pesnell

    I checked APN on all 3 cameras after performing reset.  The APN stayed the same showing CUSTOM and the Telcel APN settings i inputted.

    If the APN was incorrect, I dont believe there is anyway that a Pic from the camera to the APP would work.... and it does.

    Also, I dont believe a Status Update can be sent from camera to App either.

    Isnt this correct?

     

    SD card is a full size SD card.  I tried multiple Class 10 SD Cards in all 3 cameras.

    I have 4 covert cell cameras and 1 Tactacam, so I feel pretty knowledgeable on these things.

     

    Would having these 3 cameras not running all last year have anything to do with it?

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  • John Lockburner

    Having them sit idle shouldn't have anything to do with it. The camera should send a requested status report to the app, at least it does with normal APN settings. Is the firmware on the cameras up to date? I wonder if there's a new Telcel APN. The thing with sending a test picture is the camera is already connected to the network when the sending process starts, when taking a picture from the on position the camera has to connect and then send so if it's taking longer to connect the camera may timeout and retry. Do you have the cameras phone number entered in the camera settings?

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  • Keith Pesnell

    all 3 cameras sent status reports... all info on this is in my original post

    No, the camera phone number is not set up in the camera settings.... Nor is it in the GCATTi camera that I have working good under a different username/password

    It says this under the phone number setting... "Applies only to Carriers in the USA."  This is TELCEL in Mexico.

     

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  • Keith Pesnell

    the only info that can be changed using the camera for APN is the APN only

    Telcel has a username/password under their APN information.  could this be the problem?

    If yes, the camera only allows the CUSTOM change of the APN address.... no option for username/password (some cell providers have username/password others do not)

    I assume Spartan has a "Configuration Tool" for changing more APN info on GCATTi versions that is not allowed on the camera itself ????

     

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  • John Lockburner

    Gotcha, the reason I mentioned the status report is you said something about status update being sent from camera to app.

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  • John Lockburner

    I'm not very familiar at all with the Telcel, let me see if I can get someone to reach out to you that is more knowledgeable.

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  • Keith Pesnell

    2812502687

    not sure if i still have a copy of the configuration tool.  one was provided to me a few years ago, but my laptop crashed between then and now.  not sure if the tool was part of my back up.

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  • John Lockburner

    Keith, I think Alex has been helping you correct?

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  • Keith Pesnell

    He did not respond to my last email from 11/3 1:39PM with info he requested... Can someone call me as requested 2812502687?

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  • John Lockburner

    I'll try and get a message to him to call you.

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  • Keith Pesnell

    Your questions in earlier thread "Is the firmware on the cameras up to date?" Yes, I requested update on all cameras and the camera stated it had most up to date firmware.
    " I wonder if there's a new Telcel APN."
    No, there is a APN username/password for Telcel, but only option on camera is to change the APN address
    "The thing with sending a test picture is the camera is already connected to the network when the sending process starts, when taking a picture from the on position the camera has to connect and then send so if it's taking longer to connect the camera may timeout and retry." I now understand your explanation on sending manual pic on how that is different than camera being triggered and then sending... Doesn't the "status report" fall under the same process as a triggered pic that is being sent? Status reports are being received.

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  • John Lockburner

    Are you just getting the midnight status report or at random times throughout the day?

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  • John Lockburner

    The status report is a much smaller size so there is a chance if the signal is very poor that the report could be sent without the picture.

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  • Keith Pesnell

    Each camera shows the report received 11/4 at 12:01

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  • John Lockburner

    OK, thank you. I'm curious as to what Alex thinks. I'm leaning towards a possible signal/connection issue or even maybe an SD card problem. Usually when the SD card is bad you still get the status report from the same time that the picture was taken, although not always.

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