added a new blackout gocam and not getting pics

Comments

7 comments

  • Elizabeth Swoope

    Premium credits are shared among all cameras on your account.

    What SD card are you using? Can you post a picture? Did you format it in the camera?

    What happens when you take/send a manual photo? (camera in setup and on the network, point it at something, press OK to take a picture and OK to send)

    https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

    0
    Comment actions Permalink
  • John Lockburner

    You can try defaulting the camera in it's menu. Be sure the camera is set to premium and instant, not auto. Did the camera send a status report to the app?

    0
    Comment actions Permalink
  • Brian Knichel

    So I formatted the card and tried to send a pic manually in the setup mode. It kept saying “sending” and then “retrying” then said “must be something wrong with sd card”
    The Ed card is a Sandisk ultra plus 130 mb/s 64gb. Does it really have to be a 32gb or less?

    0
    Comment actions Permalink
  • John Lockburner

    Yes, 32gb is the max

    0
    Comment actions Permalink
  • Brian Knichel

    Ok thanks!

    0
    Comment actions Permalink
  • Brian Knichel

    Just put an 8gb card in and formatted it. Took a test pic and sent it. It worked! Thanks for the help. Should I pick up a 32gb or will the 8gb be fine? It is set to overwrite.

    0
    Comment actions Permalink
  • John Lockburner

    8 will be fine as long as it's a class 10 and 80mbs or faster. If it's not then you may be ok or it may cause trouble down the road.

    0
    Comment actions Permalink

Please sign in to leave a comment.