app problems after new update

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Anthony Watts

• July 22, 2021 01:20

since the last app update i’m having problems with the photos uploading on my phone. app on ipad still working perfectly. still getting emails and notifications but photos just spinning on phone app

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  Elizabeth Swoope

  • July 22, 2021 02:15

  Please try these troubleshooting steps. 
  
  

  https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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  Chris Holland

  • July 25, 2021 18:34

  I followed the instructions posted but I continue to have the same issue of the photos trying to load but continue to spin. You have to close the app and reopen it to get the photos to load.

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  Anthony Watts

  • July 25, 2021 19:26

  i had to delete the app then reload it and mine is working fine now.

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  Elizabeth Swoope

  • July 25, 2021 19:55

  Chris, 

  If you have followed all the troubleshooting steps, including checking your phone settings, please contact support, 770-582-0004 9 AM - 6 PM Eastern M-F.

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