Black Pictures

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Joseph Patton
We put new solar panels on my 2 cameras today and they are charged up. Pictures have the P5 in the lower right hand corner and the battery meter reads 5.7. However, the photos are completely black.
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  • John Lockburner

    Are both cameras sending black pictures? What are the camera models and what size solar panel are you using? Are they the Spartan panels?

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  • Joseph Patton

    Herd 360 Solar Power Pack SPP1020 For Cellular and Non Cellular Trail Cameras. They are taking daytime pictures all day today just fine and 1 of the 3 is taking nighttime pictures just fine.  I am hearing that it might be a filter lens filter issue.  Maybe stuck?

     

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  • John Lockburner

    It could be and removing the batteries and giving it a little tap on the side might dislodge it. You should be able to see if it's stuck in front of the lens, it's kinda pinkish and reflective.

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  • Shelton Shelton

    Having exact same issue

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  • John Lockburner

    Are you running any type of external battery or solar? Did you try the suggestions above?

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  • Justin Walker
    • Edited

    Same issue black night pics good daytime I did tap on the side of camera to maybe get the lens unstuck if that is the issue didn’t work has anyone been able to resolve this issue

    i have a second Spartan that takes awesome night pics 

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  • John Lockburner

    Send support an email, you may have to send it back, they can help you with the RMA number if that's what it needs. Support@spartancamera.com

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  • John Lockburner

    You can also try going into a dark room with the camera set to video and turn on your cell phones camera and take a manual picture on the Spartan while viewing it through your cellphones camera. You may be able to see the flash light up. Some phones have a really good filter so you may not see anything but it's worth a try.

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