Shared Cams

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Patrick Murphy

• October 01, 2021 12:28

Running 7 Go cams. I've sent emails thru the app to everyone I want to share with. 5 went thru. 2 did not. Those people never got the invite email for 2 of the cams. When I try to resend, the app says a link was already sent. What do I need to do to resend so they can see all 7 cams?

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  John Lockburner

  • October 01, 2021 12:47

  If you go into shared cameras on the app and to that camera and then the person you can press on their name and slide your finger to the side and the delete option should show up. Delete them and then resend the invite.

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  Patrick Murphy

  • October 01, 2021 13:11

  That got it John. Thx. One more quick question. I requested vids last night. They worked fine and played fine on the app. This morning, those vids will not play. Just a black screen. If I log into the portal with laptop they play. I've restarted my app. Same results. I can view the pic that started the photo/vid hybrid option....but not the vid any longer. Any ideas?

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  John Lockburner

  • October 01, 2021 13:17

  You can try closing the app and reopening it to see if that helps. Do you have an android or iphone?

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  Patrick Murphy

  • October 01, 2021 13:18

  Don't that twice. Same result.
  Android

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  John Lockburner

  • October 01, 2021 13:22

  Try this then. It's going to reload and mark everything as new again.
  Go into your phone settings (not the app) and to apps and find the Spartan app, once you click on the Spartan app you'll see storage, click on storage and there's a place to clear the cache and data/storage. Clear both of those and then uninstall and reinstall the app. Before the app opens for the first time clear the cache and data/storage again. Then open the app and log in.

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