This company is a joke

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Virginia Duncan
I ordered a camera from this company paid extra for faster shipping after almost a week They did not ship out my camera because they said it was out of stock after saying it was in stock when I paid for it so I agreed to a different camera they said I should have it in a couple of days and FedEx lost that one then they said they have shipped Another camera but all they have done is created a label for it and have not shipped it out to FedEx I’ve called numerous times and sent numerous emails trying to get a hold of someone because I want to stop shipment on my camera now because season is halfway over but I cannot get nobody to answer the phone or answer my emails
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  • John Lockburner

    The camera may have shipped even though it doesn't show it. Sometimes the shippers pick up large amounts of cameras and don't scan them until they get back to the hub.

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  • Elizabeth Swoope

    Spartan doesn’t offer a faster shipping option. You chose Priority (USPS), but the camera was shipped FedEx (which is usually faster). Unfortunately, FedEx lost track of your camera, but apparently they have found it so you should have gotten updated tracking info today. 

    You should have gotten calls and email from Support and Sales on Monday. 

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  • Virginia Duncan

    Well guess why they’re not faster it’s been almost a month since I ordered it and still don’t have it yes somebody did contact me Monday but nobody would answer nothing on Tuesday which was yesterday I no longer want the camera our season is over halfway gone and I will not need it I just want my money back since I don’t have a camera to begin with

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  • Elizabeth Swoope

    You will have to talk to someone in sales or support to see about sending the camera back once you get it. That isn't something that we can handle here. Johnny and I are camera test team members. Support doesn't monitor this forum.

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  • Virginia Duncan

    Sorry but this is the only way any one will get back with you I’ve tried calling sales Numerous times back to back and nobody will answer

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  • John Lockburner

    Virginia, I believe both sales and support reached out to you on Monday. One with a phone call and the other with an email. This is the busiest time of year and messages are being returned in the order that they were received.

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  • Elizabeth Swoope

    The people who got back to you don't monitor this page. Please respond to the email you should have gotten earlier this week.

    Calling back to back doesn't accomplish anything. It just ties up the system. All your attempts get rolled into one support ticket. It's not that nobody will answer, it's that they are on the phone talking to customers in the order the emails and voice mails were received.

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  • Virginia Duncan

    Yes you are correct Charlene from support called me Monday and told me what was going on and said that Amber from sales would be contacting me all she did was sent me an email saying that there was a camera that was shipped out that I would have no later than Wednesday it’s still not been shipped out And as far as it being a busy time of of the year yeah it’s deer season that’s the whole reason I bought the camera and I am an archery hunter and our season is over halfway gone now and I still have no camera that is why I’m upset I don’t understand why y’all even have a phone number if nobody will ever answer the phone so even if I do mysteriously get this camera it will be a waste of money for me now

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  • John Lockburner

    Virginia, it's my understanding that Fedex lost your camera and has now found it, I do understand your frustration. If you have the tracking number from fedex hopefully it's been updated and showing a delivery date that's soon.

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