Live view, but only when available

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JIm Manahan

What good is a $500 live view camera when the live view feature is rarely available?  75% of the time I try the live view, I get the message that "The live stream feature is currently unavailable".

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  • Elizabeth Swoope

    How is your signal? Is your firmware up to date?

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  • JIm Manahan

    Signal is great, brand new camera, current firmware.

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  • John Lockburner

    How's your internal battery ? If that drops too low that could be the issue. Do you have an Android or iPhone? Also if the signal isn't strong enough at the camera it won't stream.

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  • JIm Manahan

    Not a battery or signal issue, it's a camera issue.  I receive an occasional photo, but have not been able to live stream for the past few days.

    This camera is not worth the $500 cost for a feature that does not work as advertised.  Fortunately, or unfortunately, I won this camera and with my experience will not own another from this brand.  I'll stick with my Browning or Spypoint cameras, which have worked consistently well for years.

     

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  • Elizabeth Swoope

    Have you talked to anyone in support? (Johnny and I are camera test team members, not official Spartan tech support staff. Support doesn't monitor this forum.)

    support@spartancamera.com or 770-582-0004 9 AM - 6 PM Eastern M-F. It may take a little while for someone to get back to you as this is the busiest time of the year. (It's possible you got one that's defective. If that's the case, wouldn't you want a working replacement? Or there may be something that needs tweaking. Wouldn't you want to try to get the camera working instead of just throwing up your hands and writing it off less than 24 hours after you asked for help?)

    What are the specs of the SD card you are using? Name brand (preferably SanDisk, Kingston, a couple of others), full size (not microSD in an adapter), class 10 80MB/s or a little faster, up to 128G capacity, formatted in the camera.

    The live stream feature is just one of the many features of this camera and not one that I use often. It can transmit video up to 30 seconds long, there's no gap between the photo and the beginning of the video, requests for updates, HD photos or videos are usually very quick.

    Do you have any scheduled events set so that the camera checks in several times throughout the day even if nothing is happening?

    Here's an article on settings for this camera in case you haven't seen it already.

    https://support.spartancamera.com/hc/en-us/articles/360060712614-GoLive-settings-app-example-settings-and-explanation-

     

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  • John Lockburner

    Android or Iphone Jim?

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  • JIm Manahan

    iPhone.  The hit or miss on live-view is perplexing.

     

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  • John Lockburner

    I would try uninstalling and reinstalling the app and see if that helps. Because it needs that two way instant communication poor signal on your phone can cause that as well. What settings are you using, delay between pics and photo or photo + video or video only? Burst mode?

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  • JIm Manahan

    I have not contacted support and that remains an option, however I've never had to contact support with any of my other game cameras.  I'm using a quality SanDisk card as I use in all my Canon DSLRs, video cams & game cams; never had an issue.

    Thanks for the article reference.

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  • John Lockburner

    Jim, just make sure that card is 128gb or smaller, class 10, 80mbs or faster and a full sized card, not a micro in an adapter

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  • JIm Manahan

    I've deleted and reinstalled the app and it now seems to work.  strong signal on both ends, solar panel on camera hasn't changed battery strength.

    Thanks for the suggestion and the help.

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  • John Lockburner

    That's great, hopefully no more issues

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