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  • John Lockburner

    Only the GoLive will send them right away, the other models need to have the camera check in to see the task request.What is your camera model? 

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  • Jameson O'Donoghue

    GC-U4Gb2 and it did it before when i was away from the camera

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  • Jameson O'Donoghue

    Sorry 5he model number is SM-A215U

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  • John Lockburner

    Maybe it was getting pictures at the same time you were adjusting the settings previously. Those requests will stay pending and you can check on there status in camera management that's in the drop down under the status report in the app.

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  • Jameson O'Donoghue

    Still shows pending for 3 hrs now and according to camera management i have full bars for service

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  • John Lockburner

    Have you gotten a picture since you requested it? Is anything else pending?

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  • Elizabeth Swoope

    The camera won’t see your request until after the next time it contacts the server (to send a motion-triggered photo or a scheduled event photo or status report).

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  • Jameson O'Donoghue

    Nothing else is pending and no pictures

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  • John Lockburner
    • Edited

    After the camera sends a picture or status report it should see that pending request and complete it.

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  • Jameson O'Donoghue

    Ok thank you

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