camera doesn't connect to premium

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Andrew Galloway

I have a camera which will power up, connect to AT&T, but won't check in with the premium service. tried changing out batteries and formatting the SD card - even checked to make sure I have enough credits (I do) and data (AT&T unlimited with 4 bars).  it's taken over 8000+ photos in its lifetime and had been sending pictures before and randomly stopped.

model: GC-A4Gb/GoCam 4G (AT&T) Blackout 

appreciate any help

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  • John Lockburner

    Try defaulting the camera using the menu, if that doesn't fix it go into the menu and to diagnostics and see if it passes or fails the hello test.

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  • Andrew Galloway

    thanks - no physical access to the camera at this point. it's at the hunting lease.

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  • John Lockburner

    Are you getting status reports?

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  • Andrew Galloway

    up until 12 days ago. then they stopped. had the batteries changed out by someone onsite, they powered it up on facetime, shows connected to AT&T and still nothing.

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  • John Lockburner

    Any chance they left it in set up?

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  • Andrew Galloway

    we did cover that, pretty sure they set to on.

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  • John Lockburner

    Can you post a screenshot of the last status report from the camera? You may have to set your phone to desktop view to see the insert image icon.

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  • Andrew Galloway

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  • John Lockburner

    Is that status report from when they were there changing batteries?

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  • Andrew Galloway

    before

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  • John Lockburner

    Something isn't right then, it should have sent a report when they were there messing with it. It might be the very old firmware

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  • John Lockburner

    I would double check the data plan with ATT

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  • Andrew Galloway

    interestingly, the data plan works - I put the SIM card in another device and it worked fine. i took it home and flashed the firmware, added yet another SIM and it now works. 

    by the way there are text files in the root of the SD card file system for each day - are those some type of diagnostic information? they are not readable characters when opened in a text editor...

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  • John Lockburner

    Glad you got it figured out. I guess the SIM went bad somehow. Those are probably the error files you're seeing.

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  • Andrew Galloway

    the SIM that didn't work in the camera worked elsewhere... is there a way to read those files so I can debug better on my own in the future?

     

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  • Elizabeth Swoope

    Those files are for the engineers to decipher. You may want to let support know about this and see if they want those files.

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  • John Lockburner

    What did you put the SIM in when you say it worked elsewhere?

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