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Patrick Murphy
Spartan attempted to Auto renew, however my card # changed from last time. Hence no seamless auto renew. What do I need to do to make the cams I'm running start over an renew? I see activate cam....but it's not showing all the cams on my package. It also says cancellation is pending. What's the quickest and best way to get them sending pics again as they are currently in field.
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  • Elizabeth Swoope

    Are your cameras showing on the Camera Management page (meaning that they are still on your account)? 

    What cameras are showing on the Subscription page?

    All I know is that when you activate a camera, you get a choice of buying a new plan or adding the camera to an existing plan. Somewhere in that process, you get a chance to edit your billing into. There just isn’t a way for me to tell you exactly how to do it.

    You may want to contact support (support@spartancamera.com or 770-582-0004) for help with this.

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  • Patrick Murphy

    Yes showing on management page. All 7. They all stopped around 10am this morn which I assume was auto renew attempt time.

    On subscription page it says pending cancellation on 2/10 cams. But I have 7 on one plan.

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  • Elizabeth Swoope

    What information shows for those 7 cameras for the subscription end date? 

    If all 7 are on the same plan, they all ought to have the same end date.

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  • Patrick Murphy

    When I go to Menu-Cameras-Camera Management, it shows all 7 cameras, but when I go to Menu-Subscriptions -Data Service it says Pending Cancellation. Last Renew Date 10/16/2021. #Cameras on plan: 2/10. When you scroll down under camera information there is nothing there.

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  • Elizabeth Swoope

    Please get in touch with support.

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