Verizon Ghost cam screen stays blank

Follow
Rob Dubas

Hi,
I have a new Verizon Ghost cam, GC-G4Gb, that when I switch it on, the screen does not turn on.  The buttons light up and the front LED flashes as well, but the screen stays blank. It did take and transmit photos just fine when I first got it, I was able to register it on data through the app and registered the warranty.  I've tried both Lithium and NiMH AAs, and with both battery bays filled and then one or the other.  I also tried different brand new SD cards (that should all be rated fast enough) and even without an SD card.  I checked the app and it hasn't connected to the server since the last time it took a photo.  It hasn't been out on the field yet either. The firmware is 11/18/2021-17:44:31 which I believe there is now an update, but since I can't get it to turn the screen on, I couldn't update it.  (not sure if there's another way to update)

I do have another Verizon cams that's on the same shared data Premium plan and it's working fine.

Does anyone have any other suggestions to try or something I might have missed?

Thank you!
Rob

0

Comments

11 comments

Sort by Date Votes
  • John Lockburner

    It's possible that the internal battery is low. Leave it overnight with the aa batteries in it and see if it comes on in the morning. If it doesn't you can try a manual firmware update.  

    0
    Comment actions Permalink
  • Rob Dubas

    Thanks John.  Sounds good, I'll try that.  How should I do the manual firmware update?  I have the new version saved to an SD card now.  I did insert it and turned it on but the screen still didn't light up.  Is there maybe any button combination you can press to set it back to default settings or if it's a settings problem? (like ctrl-alt delete on a computer?)

    0
    Comment actions Permalink
  • John Lockburner

    Insert the SD card and press and hold down the playback button. Then turn the camera on. Hopefully you'll hear a beep and you can release the button and it will update. I just want to verify when you turn the camera on it's not even sending a status report?

    0
    Comment actions Permalink
  • Rob Dubas

    Thanks for the details. No unfortunately, no status since the last photo it transmitted.  I put the card with the update in and held playback but no beep unfortunately. The display still is off.  I'll let these newly charged batteries sit in it over the weekend to see if that helps. 

    Thank you again for your help

    0
    Comment actions Permalink
  • Rob Dubas

    Hi John,
    I left the batteries (freshly charged NiMHs) in the camera over the weekend and the screen still isn't turning on.  Buttons still light up and the front LED flashes.  I checked the voltage on the AAs and all were good.  I tried with 2 different SD cards as well just in case.  Any thing else I should try or should I reach out to Support to see about senidng the unit in for servicing?

    Thank you,

    Rob

    0
    Comment actions Permalink
  • Rob Dubas

    Also to add-  I checked on the app, and it hasn't connected again to the network (since the last time that it did transmit photos).

    0
    Comment actions Permalink
  • John Lockburner

    I think at this point a call to support is the only option

    0
    Comment actions Permalink
  • Rob Dubas

    Ok I'll do that.  I appreciate your help though.

    0
    Comment actions Permalink
  • Rob Dubas

    Wanted to post an update if anyone else ever has the same issue.  I contacted Customer Service and they got back to me right away and had me send the cam in for a warranty repair.  It was fixed quickly and I got it back only about a week later.  The tech said the wire connection to the screen was loose and so fixed it.  And so far, it's working just fine now.

    0
    Comment actions Permalink
  • John Lockburner

    Thanks for the update Rob. Glad it was something easy and quick to fix.

    0
    Comment actions Permalink
  • Rob Dubas

    Me too!

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post