Ease of activating a camera whose credit card isn't good anymore!

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Richard Manry

Who's the website or app developer?  He should be fired.  Ok... my credit card got stolen SOOOOO.... I canceled it and was issued another credit card.  I'm willing to provide my NEW credit card # but whomever is responsible of making your website/app intuitive... ease of re-activating a camera isn't doing his/her job.  I have a masters in education!  I am above average in intelligence and I'm more perplexed that whomever develops the software doesn't make it EASY to reactivate my credit card!!!!!  I should be able to go to my camera (which I did) on either the website or app and find my cameras' information and from there, ENTER IN MY NEW CREDIT CARD!!  Oh, I'm sure there is a way, but hell, I can get to my guest bathroom in pitch-black darkness in my own house, but I do NOT expect you to be able to do it even with directions.  If my credit card isn't good, then MAKE IT EASE FOR ME TO ENTER ANOTHER CREDIT CARD NUMBER!

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  • John Lockburner
    • Edited

    Go to the portal (website) and to camera management and it's menu/account/credit card

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  • Richard Manry

    I entered a new credit card… not sure if system will apply my new credit card.

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  • John Lockburner

    It should

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  • Elizabeth Swoope

    You have the option to update your credit card info just as Johnny said (under Account, Credit card) or to change it as you go through activating a camera/buying a data plan. When you get to the point to pay, I’m pretty sure you have the option of using the existing credit card or updating the credit card info.

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