Can not get brand new camera to work

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Permanently deleted user

• September 01, 2022 14:13

This is my 14th spartan camera and the first time I have encountered an issue like this.

 

Upon setup everything went well. Added it to my plan of 10 cameras and it showed up on the app. No red flags up to the point where I attempted a "Hello" test. Denied. It's cool I have trouble shot them before no biggie. Manually update firmware, properly, camera took and confirmed updated through information. All set, test denied again. Can not seem to get around this one. Double checked IMEI and SIM card numbers, all good. Credit card is up to date. Got the receipts. Kinda stumped on this one. Model is the GC-Z4Gb2 (Verizon) which is the same model as 11 of our other cameras.

Left a voicemail but figured id try here first to see if i could get a quicker response.

 

Thanks in advace!

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  Elizabeth Swoope

  • September 01, 2022 16:18

  Did you get both a receipt email and an activation email? (It sounds like you did because you mention “receipts”.)
  
  The Hello test will either be successful or it will fail. I’ve never seen a denied message for Hello test.
  
  Have you tried a different SD card? 

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  Permanently deleted user

  • September 01, 2022 17:42

  Hello,

  I added three cameras and noticed I only received activation emails for two of them. One was added to an existing plan and the second one was a whole new plan. The third camera, also being added to the existing plan (#10/10) did not activate. 

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  Permanently deleted user

  • September 01, 2022 17:42

  I also mean failed instead of denied. My apologies. 

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  Elizabeth Swoope

  • September 01, 2022 18:23

  You should get an activation email for that third camera. Once you get that, I think your camera will work as expected.

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  Permanently deleted user

  • September 01, 2022 18:59

  Considering it has been almost 6 hours, how long should that take?

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  Elizabeth Swoope

  • September 01, 2022 19:22

  It is probably having to be done manually. I don't know how long that might take.

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