Two cameras that stop working

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Troy Danto

• September 08, 2022 04:17

I got a Gl a6eb that is up to date on firmware that about once a month I have to go to the camera and shut it off turn it back on because it stops working. I also got a gc a4gb that works about a week and stops . I go to camera and shut it off turn back on and it says no SIM card, pull it out rub it on my pants then it will work again for about a week. Firmware is also up to date on that camera

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  Troy Danto

  • September 08, 2022 04:26

  Just wondering what I’m missing or could be the problem?

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  John Lockburner

  • September 08, 2022 08:03
  • Edited

  What is the firmware date on the two cameras? There's a couple ATT cameras that might show up to date but need a manual update. Are you using Spartan data on both cameras?

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  Troy Danto

  • September 08, 2022 08:29

  The a6eb firmware date is 4/12/2022 and the a4gb is 3/23/2022 and both get data from spartan.

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  John Lockburner

  • September 08, 2022 10:21

   

  When the cameras stop working are they still sending status reports?

  Those firmwares should be the most recent. On the one that you keep cleaning the SIM card, use a pencil eraser to clean the contacts and then wipe them off. You can put a single layer of scotch tape on the back (non contact) side of the SIM and reinstall it. On both cameras go into the menu and to diagnostics and then into APN, the password is 123456. The APN should be set to APNsp, if it's not then change it, press the OK button to save the change when it asks you too and then back out to the main menu and take a manual picture. (while in setup press the OK button twice once the camera finds signal). Make sure that your SD cards are to spec, 32gb or smaller, class10, 80mbs or faster and full sized cards (no micros in adapter) always format the cards when you put them in the camera. 

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  Troy Danto

  • September 08, 2022 13:20

  I will try that on the A4gb. You say no micro sd card but a6eb model only takes micro sd cards and from what I read up to 128 gb.

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  John Lockburner

  • September 08, 2022 13:33

  That's true, sorry about that. I don't run cards that large but it should be fine. I would change the APN on both though.

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