If you see an icon like the one below instead of a thumbnail photo, Photo Encryption is ON. You will only be able to view the photo by downloading it to your Windows computer and viewing it with the Wireless Image Decryptor/Viewer utility (Windows only), which you can download at this link: https://my.spartancamera.com/download.
In order to view photos in the app or on the portal, make sure Photo Encryption is OFF.
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