New cameras won't send photos

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Jeff Hulse

Hi - I spent 1600 dollars on cameras and none of them are working properly. I left VMs with support and send a few emails but haven't heard back yet.

I have 4 Spartan GoCam M 4G/LTE. I followed the setup instructions and have them all hooked up to a 12 month data plan. I also purchased premium credits so I have 18 of those. The cameras will turn on and give me the basic metadata in the portal, they will also pass the simple dialtone test. Half of them even pulled down settings/firmware after being on for 24 hours. When I manually take a photo in setup mode it goes setting --> Failed. No other detail or data. All cameras exhibit the same behavior. They have full bars of service (on Us Cellular I think). I brought one camera back inside, deactivated, re-registered, manually upgraded the firmware, formatted the SD card, and factory reset it. Still the same result except now I'm 60 dollars poorer.

I purchase 2 Spartan GoLive 2M cameras and they did set up ok and are taking pictures that I can see in the portal, but live mode has never worked. They also have full bars on US cellular. 

If you happen to have any tips or tricks to get me going, please let me know. It's maddening to spend this much on a product and not have support available.

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  • John Lockburner

    Are your SD cards 32gb or smaller, class 10, 80mbs or faster and full sized cards, not micros in adapters? I also want to verify that the cameras pass the hello test in the menu?

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  • Jeff Hulse

    My cards are 128 GB based on the specs located here - SD card information and recommendations – Spartan Camera. Not micros, and they meet the rest of the specs. The cameras passed the hello test in the menu.

    After I read your post I went and grabbed an ancient 16 Gb SD card that isn't class 10 and now that camera is working. It looks like the memory cards are the issue, I'll order new cards and confirm. 

    Am I misreading that spec sheet that says the GoCam can support cards up to 128GB?

    Thanks for the help!

    Jeff

     

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  • John Lockburner

    Golive can use up to 128 but Gocams are 32gb max and personally I have the least amount of issues with 16gb cards. Actually I have the fewest problems when I use Spartan SD cards.

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  • Jeff Hulse
    • Edited

    I see - That semicolon is really confusing. You might help other folks avoid the same by cleaning up that article a little bit. Something like..

    32GB or less capacity for GoCam and Ghost

    128GB or less capacity for GoLive

    From the support article:

    • 32 GB or less capacity (GoCam and Ghost; GoLive can use up to 128 GB)

    Thanks again for the help.

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  • Elizabeth Swoope

    Also, you don’t need premium credits because you are getting your data from Spartan. Premium credits are included with Spartan data plans.

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