Network problems

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Nick Whitston
I have a model GL-MLTEb golive camera and ever since I bought it, it can't find a network. I've gone through all the instructions properly, it's data plan is active and it's connected through my app but it won't find a network, any ideas whats wrong?
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  • Elizabeth Swoope

    What SD card are you using? On the camera’s information screen, (third menu tab, Information) what is the DSP? You may have to scroll down to find that.

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  • Nick Whitston

    It's not that. I was on a call with support earlier and they had me download an update to the SD which he said was fine to use. The problem is that there's no service, no bars and I can't figure out why

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  • Elizabeth Swoope

    SD card? Antenna? Have you tried it in different locations? It sounds like you need to follow up with support on this one.

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  • Nick Whitston

    We've tried different locations but nothing clicks. It also came with two antenna's and we've tried them both but still nothing. Also following up with support may be difficult as they seem to call back rather than answer calls, I will still try support as I don't see any other solution.

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  • Nick Whitston
    • Edited

    The SD card is a SanDisk ultra plus with 130mb/s, 64gb and 10. The guy on support said this card was fine to use

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  • John Lockburner

    Have you tried going into the cameras menu and defaulting the camera?

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  • John Lockburner

    The other thing is it's possible the SD card is bad, even if it's new. If you haven't I would try a different SD card.

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  • Nick Whitston
    • Edited

    I have defaulted the camera in it's settings, still nothing. All it says is to reboot camera retry. And I've tried other SD cards but those could have also been bad. Is the one I have possibly not good? Also don't I need the camera to have service first before I can use the SD card properly?

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  • John Lockburner

    The SD card can cause all kinds of issues, I've even seen them keep cameras from turning on. If you are getting the reboot and retry message then I think that cameras going to have to be sent back to Spartan.

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