camera registration request failed

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Permanently deleted user

Whenever I tried re-registering the camera, it failed. Camera model is GC-E4Gb and model number is 015081000167554. There have credits in my account and signal is quite good but camera won't register. What is wrong with it. Any suggestion, please?

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  • Elizabeth Swoope

    Does the camera pass the Hello test? (camera in setup, on the network, press Menu, go to the fourth menu tab, down to Diagnostic, Hello test) 

    Did you delete it from your account? You normally shouldn’t need to reregister a camera unless you delete it.

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  • Permanently deleted user

    It didn't pass Hello test. Now, I have deleted it from my account and tried to register but failed.

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  • Elizabeth Swoope

    Not passing the Hello test means that it isn't finding that it has a data connection. You can't register it without a data connection. It's best to leave cameras on your account so you don't have to reregister.

    Make sure that there is a data plan associated with the SIM (maybe swap SIMs between a working camera and a nonworking camera) and also try a different SD card, format the one you have in the camera. Bad SD cards can keep the camera from connecting to the cell network.

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  • Permanently deleted user

    Thank you for your information. I have tried swapping working SIM but it didn't still pass Hello Test and can't also reregister.

    Model- GC-E4Gb

    IMEI- 015081000167554

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  • Elizabeth Swoope

    The camera not passing the Hello test means that it does not have a data plan (or can't access the one it has). If it can't pass the Hello test, you can't register it.

    Please email support@spartancamera.com with your information. They may have other troubleshooting they can do, but if the camera needs repair or replacement, they are the ones that have to handle it.

    Does the SIM from this camera work in another camera?

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  • Permanently deleted user

    Thanks for your advise. I am going to email support@spartancamera.com. The SIM of this camera work in other working cameras.

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