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21 comments

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  • John Lockburner

    Have you tried logging out and back in to the app?

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  • Jeff Galpin

    changed battery on camera

    deleted app and reinstalled 

    hard started phone  

    tried to re install camera. told me camera was already active

     

     

    nothing works 

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  • John Lockburner

    Is it showing on the online portal, my.spartancamera.com ?

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  • Jeff Galpin

    yes 

    just not on app    I share that camera with 2 people.    they can see it just not me.    I'm the ADMIN

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  • John Lockburner

    Did you look to see if the camera is on your shared camera page? Android or Iphone?

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  • Jeff Galpin

    No it isn’t on my shared camera but it is working on the people I shared the camera with.

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  • John Lockburner

    Do you have an Android or iPhone?

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  • Jeff Galpin

    Iphone

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  • John Lockburner

    Can you give me an email address to have someone from the tech department contact you or a phone number. You can email it to me at johnny.lockburner@spartancamera.com

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  • Joe Mahoney

    Did this get resolved? I have the exact same issue right now.

    Thanks.

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  • John Lockburner

    Joe is this a camera you just added?

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  • Joe Mahoney

    No, the camera has been active all along, but I took it out of the woods for about 6 months. I put it back in yesterday and I have the same issue.

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  • John Lockburner

    Did you try logging out of the app and back in? Does the camera show on the portal and if so are there any pics there? (my.spartancamera.com)

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  • Joe Mahoney
    • Edited

    I did try logging out on both phone and iPad, no luck. It shows up on the portal and there is one video that will not play. It normally (6 months ago when working) would send videos to the app that I could view. The app would not let me make any changes to this particular camera, but I have two others that did work and would allow me to make changes.

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  • John Lockburner

    Probably best to send an email to tech support and see (support@spartancamera.com). Is your phone an iphone or android?

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  • Joe Mahoney

    iphone

     

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  • John Lockburner

    Have you tried uninstall and reinstall?

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  • Joe Mahoney

    Just log out and log in. I will try uninstall now.

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  • Joe Mahoney

    So it now showed up under shared cameras and my other two are in my cameras. Not sure why they are not all in the same area?

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  • John Lockburner

    If they are all on the same account then they should be. I have seen that a few times and support can take care of it for you, just send them an email and let them know what's going on.

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  • Joe Mahoney

    Ok thanks I’ll send them an email.

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