App not working

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David Kamps

• April 13, 2021 15:57

App not working, pic's going to email, still have remaining credits, Uninstaller and reinstalled, can't log in, wasn't working at all before that.

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  John Lockburner

  • April 13, 2021 16:28

  iPhone or Android?

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  Elizabeth Swoope

  • April 13, 2021 18:25

  Have you done all of these troubleshooting steps in order?

  https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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  David Kamps

  • April 13, 2021 21:26

  Android

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  David Kamps

  • April 13, 2021 21:58

  I got it back, but settings were right before, it was working. Not sure what is going on, but ever since the last app update seems everything messed up.

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  John Lockburner

  • April 13, 2021 23:32

  Depending on what version of the app you were running sometimes you need to clear the cache and storage when a new update happens. Sometimes it's just one of those Android things too.

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