Camera sending Notifications but no Photos

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William Bishop
Please help, my camera is sending photo notifications but not photos. The battery shows full and SD card has plenty of room. I am in Alaska and the camera is in Texas. It was working fine for 2 weeks then stopped sending photos
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  • Elizabeth Swoope

    Have you looked on the portal to see if the pics are on the portal? If they are on the portal but not on your phone, the problem is probably that the app does not have permission to access photos on your phone.

    Here’s how to troubleshoot the app. There are links to device settings articles for both Android and iOS in it,

    https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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  • John Lockburner

    Are you sure that the notifications are for pictures and not status reports? What is the time and date of your last status report?

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  • William Bishop

    Hi John, last status report was 5-25-21 same as last photo received.

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  • William Bishop

    Hi Elizabeth, thanks for the help. The portal shows last photo on 5-25-21 as well as the app. I get notifications regularly each day but no data or photos. Im clueless!

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  • John Lockburner

    What is the camera model and are you getting your data through Spartan or the carrier directly?

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  • Elizabeth Swoope
    • Edited

    Do you have, any hidden cameras? Have you ever had any cameras shared to you? That camera has been off the network since 5/25 so it is almost certainly not sending notifications.

    Here are some troubleshooting steps for the app that you should try. This won’t fix whatever problem you have with your camera but it may get rid of the notifications.

    https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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  • William Bishop

    Hi John, this is my camera info. I am using ATT for my service. Thanks

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  • William Bishop

    GC-A4Gb2 - GC-A4Gb2/GoCam 4G (AT&T) Blackout - 015081000282502 ID(116308)

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  • John Lockburner

    William can you post some pictures of the status reports? You may have to change to desktop view too post from your phone. Please include the very top of the report all the way down to the SD card info at the bottom.

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