Live Stream Grayed Out - Not Functioning for 2 days(at least)

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Alan Smith

The Live Stream function no longer works in the app version or on the web Portal for the last at least 2 days. Camera 'Live Stream' setting is set as 'ON" . I get scheduled pictures, status reports no problem & battery & cell signal are good. This feature has worked reliably until recently. Usually get around a 1MB video stream which is pretty decent quality.

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  • John Lockburner

    What is the SQ number showing on the status report?

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  • Alan Smith

    Signal currently is "3". Has been between 3 & 4 ever since I've had the camera (for a reference point) & reliable.

    The antenna is a Spartan directional antenna too.

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  • John Lockburner

    If you go to my.spartancamera.com and log in and go to camera management there should be a SQ (signal quality) number for the camera. That's a better indication than the actual bars. Is the cameras firmware up to date?

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  • Alan Smith

    On the camera management it is '22' in the FAIR cell signal category.

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  • Alan Smith

     

    John,

    The firmware shows status as "up to date" (dated 05/ 2023)

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  • John Lockburner

    How far away is the camera? Might want to try defaulting the camera in it's menu. Also can't hurt to format the SD card.

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  • Alan Smith
    • Edited

    I will try to toggle the LIVE setting from ON to OFF then to ON again to see if the camera will turn the LIVE mode on.Too bad there wasn't a setting to remotely reboot the camera. There is another cellular provider available, but the camera only seems to do that selection on a reboot.

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  • Alan Smith
    • Edited

    It's in a heavily forested area with access to 2 cell carriers about 3.75 to 4 miles to them. (as the crow flies!)

    The antenna is about 25ft off the ground. The camera sends status updates every 2 hours & pics 2x a day unless there are other motion activated pics/video of course.

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