No data service on the SIM card, or incorrect APN setting, please check

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Charles Springer
I started getting a no data service, or incorrect APN setting please check error on a go-live M camera. 10 months old. I have replaced SD card with a new 32gb card, reset to default settings, restarted multiple times and still getting same error.
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  • John Lockburner

    Have you check your data plan to make sure it's still active? Is the cameras firmware up to date?

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  • Charles Springer

    Yea it was working fine a week ago.

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  • John Lockburner

    Can you post a picture of the latest status report please, include everything from the top to the SD card info at the bottom. You may have to set you phone to desktop mode in order to see the insert image icon.

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  • Charles Springer

    It will not let me post. Had this issue last forum thread I started. Phone won’t switch to desktop mode. Says the firmware is up to date. 5/18/2023. SD card doesn’t show formatted on the app because it won’t connect to my app. But I formatted it on the camera. Date usage 31mb of 2.0 GB.

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  • John Lockburner

    You checked the Spartan portal and the camera is still showing as active under your subscriptions?

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  • Charles Springer

    Yea

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  • John Lockburner

    Is the cameras firmware up to date?

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  • Charles Springer

    Yes 5/18/2023 says up to date

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  • John Lockburner
    • Edited

    Is the SD card 32gb or smaller, class 10, 80mbs or faster and a full sized card ( not a micro in an adapter) do you happen to have an extra antenna to try? I would also send an email to support@spartancamera.com so they will get in touch with you tomorrow.

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  • Charles Springer

    It’s a 32gb Spartan sd card. Using a whip antenna. Got another that lost power 3 days ago and I’ve done everything to get it on. Gonna just RMA them both. They replaced the last one you helped me try to troubleshoot

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  • John Lockburner

    Do you have the stock antenna to try?

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