General Lack of Support and Poor Camera Response
Not happy about having to do this however, the support and response time of the actual camera during set-up is not acceptable. I have a dozen game cameras that are solar/cell that I use, and the support is exemplary from that company. Bought this one yesterday after driving 2 hours to get it and the solar panel and directional antenna (needed complete black IR on night pictures on a security issue) and it takes hours to respond to commands and the support from Spartan telephone support is pretty much non extent. Left several messages as I am in a time crunch with a 7.5 hour drive in front of me.
This may be a good product in the long term however, if you need support or fast response times this is not the product for you. It is fine to charge a premium price however to provide poor support and instructions on the set up is just not excusable.
With this company---Caveat Emptor!
David Meyer
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Oh yes, it was flashing, and pictures were being taken also did a live stream test because they showed up in the App. To format it took 5 hours to respond and still has not responded to the request to update the Firmware. My questions had to do with the internal battery which is not charging and some other things that the manual does not cover. These things are pretty normal, and it happens, but the lack of support is telling about the company. My $$$'s are on I will not hear from them until next week with Monday being a holiday and it is almost 4:00pm in Atlanta. I made a mistake with Spartan and now stuck with their equipment but never again.
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Yes, I know that however, it has been in full sun all day still only 20% and I have batteries in it as well. Going to watch and document this and do some posting on the shooting forums I am on. Hate it when I spend money for what is thought of as a best-in-class product and it turns out to be a dud from a customer support perspective.
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If the battery was low that's probably why the commands didn't execute. Go into the command history and cancel the commands and I wouldn't request them until the Internal battery gets to 3.77 or higher. 3.22 is very very low for the internal battery. What is the voltage showing for external/solar?
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You'll have to turn it off and back on. You might have to update the firmware manually now. Here's a link to the updates and instructions.
https://my.spartancamera.com/download
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