Pics Not sending Help Needed **continued from Old Forum*

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Brian Clarke

Ok just tried switching sim cards and still either camera still says searching network?

Just to make sure i explained properly the 1st camera wasnt sending pics when i renewed my data plan late summer

the 2nd camera was sending but all of a sudden stopped, I assume to a bad sd card

now i have updated sd cards in each, formatted

replaced with new batteries in each

updated firmware in each

switched sim cards

and neither camera is connecting
my at&T data plan for both cameras still shows active until 11/06/2018 and the one camera has 100% data left and the other 90%?

Any other suggestions? thanks for all the help/suggestions!

bwclarke12

At this point, I have no idea. With the cameras in setup, please go to the third tab in the camera menu, scroll down to Information.

Is the firmware date current? And is the camera IMEI displayed or is it blank?

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  • Elizabeth Swoope

    The blank IMEI is the problem. Unfortunately, I’m not sure what the fix is. Thanks for copying the other thread over here.

    I’ll see if I can find out anything but you may have to contact real tech support.

    Liz

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  • Brian Clarke

    thanks Liz you have been supper helpful   sorry i thought you were tech support! my bad

    I submitted a Request, hope that is the proper way to get tech support?

    thanks again

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  • Elizabeth Swoope

    That’s pretty funny :). I have submitted a request just to find out who’s paying attention to that. I thought Johnny, Ross, and I were on the hook, but now I think not. We’ll see. We’ll all find out how that submit a request thing works pretty soon. Here’s hoping that it will be a faster way (right now, anyway) than email or phone.

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  • John Lockburner

    Did you try taking the cameras outside and defaulting them and turning them off and back on to see if the IMEI number reappeared?

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  • Brian Clarke

    OK  johnny i did as you said and it did populate the IMEI in the information area!

    but it still is just staying in searching network for both cameras?

    any other suggestions?

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  • John Lockburner

    Two things, try doing a hello test in the cameras menu and also check and make sure that the IMEI number on the cameras information screen matches the IMEI number on the sticker on the camera.

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  • Ric Bowen

    I'm having the same problems as Brian. No Imei and when I ok the hello test, it says system busy.

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  • Ric Bowen

    Pictures won't send, just "sending..."

     

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  • Elizabeth Swoope

    ricbowen1,

    The camera is not able to send pictures if it won’t pass the Hello test. There isn’t any point in trying.

    Have you defaulted the camera? Does it have the latest FW?

    ”System busy” usually means that the camera is not (yet) online or that it is doing something else. Does the camera appear to go online? Have you checked both your data plan and premium credits (if you are using premium)?

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