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23 comments

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  • John Lockburner

    Make sure that you activated the SIM card correctly. the orange/yellow SIM cards get activated through ATT buy a session, the white SIM cards get activated through Spartan.

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  • tygefloyd

    I signed up for paygoonline pass on another sim, not one shipped.

     

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  • tygefloyd

    Wrong type of plan I assume

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  • Elizabeth Swoope

    With the camera in setup and online, on the fourth (wireless) tab, under Diagnostics, choose Hello test. What happens?

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  • John Lockburner

    Could be the wrong type of plan, just had another user with a similar issue

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  • tygefloyd

    Thank you, got her up and running.

     

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  • Elizabeth Swoope

    What was the solution? 

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  • tygefloyd

    I tried to use a SIM card that I already had activated but it was wrong plan. Seems to be working fine now.

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  • Jeffrey Eck

    How do you activate a second camera's sim card. My second camera registered the first time and now will not register or pass the hello test. Sending a test picture also gets a 'fail'.

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  • Elizabeth Swoope

    Rodfather001,

    What model camera? If the camera registered, the SIM should already have been active. If the camera won’t pass the hello test, it’s not going to send a test pic.

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  • John Lockburner

    Rodfather if it's an ATT camera make sure you registered the SIM correctly. New ATT cameras are shipped with a Spartan SIM card, it's white instead of the ATT yellow/orange and needs to be activated with Spartan, not through ATT buy a session.

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  • Jeffrey Eck

    not sure I did register it, it does say ATT on the card though.  The first one I registered when I signed on new account through this web site, Do i need to do a new session with ATT?

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  • Jeffrey Eck

    GC-A4GB/Spartan Gocam 4G [ATT} Blackout

     

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  • John Lockburner

    Just so I'm clear you have two cameras, one that has been working and one that you just got and that's the one you are trying to activate the SIM card for?

     

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  • Jeffrey Eck

    Basicly, Yes. The first one is up and running, (not sending emails, but im using the ap so I get pictures.)

    The second camera, when I went through the add a camera process on the Spartan web site, registered at first, but now fails test, register and camera. I did not register the second simcard , not sure how to

     

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  • John Lockburner

    The SIM card should have come in a sleeve with instructions on how to activate it.

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  • Permanently deleted user

    I have bought a 1 month premium membership and I was emailed a receipt, yet when I try registering, it fails. SIM not found is appearing as well. any help?

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  • Elizabeth Swoope

    If you bought a month of premium ($4), that’s not data service. Do you have data service for your camera? What model is it (GC-what)?

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  • Permanently deleted user

    GC-A4Gb-64443... I paid $12 for the 1 month 250 MB through the spartan website and received a receipt through email. I did not do it through att website because the instructions in the box said that with this SIM card that it came with to activate it through spartan website. Now, when I click add camera I have everything but the registration code, which I can't get because my camera won't show it. When I open up setup, it says searching network and then no SIM found. I do have a premium credit active account. Do I have to go to att and get an additional data service?

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  • Elizabeth Swoope

    Okay, you have the Spartan data plan, which is data and premium bundled together.

    Have you made sure the SIM is properly seated in the slot? That message about not finding a SIM means that either the SIM isn’t seated or you have a defective one. I’d remove and reinsert the SIM.

    Once the camera is online (showing the carrier and bars), try doing the hello test. On the fourth tab, scroll down to Diagnostics and choose the Hello test. If it fails, the camera isn’t online. If it passes, then you’ll want to try Register to get the regcode that you need to add the camera to your account on the portal.

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  • Adam Ravat

    I got the “sim not found” issue and I read these forums and found my issue was the sim was not seated properly. I either have a defective sim or defective camera, but I was able to get it fixed with some fiberglass tape. I had to use several small pieces of cut up fiberglass tape on the inside of the cover right over the sim to push the sim in further and hold it in place. After doing this it seems to work. Will he contacting Spartan for a warranty claim as this is not how it’s supposed to work

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  • John Lockburner

    Adam, did you try cleaning the contacts on the SIM with a pencil eraser?

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  • Elizabeth Swoope

    You might also try putting a piece of cellophane tape on the back side of the SIM. 

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