AT&T Camera not sending text pictures anyone else having problems?

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Wildcat706

My AT&T cell Attb on auto haven’t received a picture since 4.10 pm today. My camera is set on auto has been working great till today. I changed the text code to email only I do receive my pictures through email. Last two times this happened was server email blocked.

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  • John Lockburner

    Looking into it, have only one other report of someone with the same problem so it doesn't appear to be the same thing as before.

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  • Terri Brown

    Mine is doing the same thing.  I have 7 cameras and none of them are sending any photos.  Since yesterday @ 4 CST.

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  • Terri Brown

    Checked all batteries and settings and everything is correct and fully charged batteries.

     

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  • John Lockburner

    TeriBrown are you using the app or getting the pictures by text or email? If email what cell phone carrier?

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  • Terri Brown

    Both.  Not getting pics on any of my cameras.  On app or by text.

     

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  • Elizabeth Swoope

    TeriBrown,

    Your problem is probably different from the others in this thread. You may want to start a new thread.

    Have you checked to be sure you still have premium credits? 

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  • Terri Brown

    I have checked everything!!!! I have some on premium and some not! NONE OF THEM ARE WORKING!! My covert cameras are working fine but my SPARTAN are not working at all!!!!

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  • John Lockburner

    TeriBrown have you looked to see if the pictures are getting to the portal? Are all your cameras the same model number? What are the camera model number(s)

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  • Terri Brown

    They are not going anywhere. I have sr1wcdb. They were fine until yesterday around 4pm cst

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  • Elizabeth Swoope

    TeriBrown,

    Please start a new thread. We’re not saying you aren’t having problems, we’re saying that your problem is different from the one discussed in this thread. It would be best for you to have your own thread where your conversation doesn’t get mixed in with the other one here.

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  • coatue65_12098

    I'm having the same problem. No pictures texted to my AT&T phone since late last night.

     

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  • Terri Brown
    • Edited

    How is this different??  All of my cameras are ATT cameras.  There were working fine until yesterday around 4pm CST.  I have some on premium with the app and some that just text me the pics.  All of them text me the pics.  NOTHING IS WORKING.

     

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  • John Lockburner

    TeriBrown yours is different because you aren't getting pics sent to you by text, app or being sent to the online portal correct? The others experiencing this this problem are getting their pics sent to the app, portal and receiving them through email just not getting them texted to their ATT cell phones.

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  • Terri Brown

    I just checked and they are going to the portal.  Not getting any text.

     

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  • John Lockburner

    Ok, then you probably do have the same problem as everyone else. You do understand why we thought it was different because when I asked you if the pictures were being sent to the portal you said they weren't going anywhere. Tech is working on the issue and I expect to hear from them and have it resolved soon.

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  • Terri Brown

    Yes I do now.  Sorry!!!  Thank you!!

     

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  • coatue65_12098

    I just started getting old pictures.

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  • Wildcat706

    Nothing on my end yet still going through emails

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  • Terri Brown

    Nothing on my end yet either

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  • coatue65_12098
    • Edited

    Well I'm back to not getting them now.

    EDIT: Just got my scheduled event picture texted to me 17 min late.

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  • Wildcat706
    • Edited

    Got pictures trying to come in now keep my fingers crossed

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  • Terri Brown

    Getting pictures now

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  • Wildcat706

    Mine stopped sending sill going to emails must still be having problems

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  • Richard Barney

    I haven’t had a pic sent to me since the 22nd, I just found out yesterday when I saw pics on my sd card that didn’t send. I walked past cam, it took the pic but is not sending at all

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  • Elizabeth Swoope

    Richard Barney,

    If you are using premium (app and portal), have you checked your premium credits?

    https://support.spartancamera.com/hc/en-us/articles/360010539473-Premium-Credits-what-are-they-buying-them-and-monitoring-them

    If it’s an AT&T camera, is the data plan still good?

    If you are using premium, you may want to set some scheduled events so that the camera checks in at set times. That way, you catch on pretty quickly if the camera has quit sending. It may miss something once in a while but if it missed two or three scheduled events in a row, you know something is going on.


    https://support.spartancamera.com/hc/en-us/articles/360010539613-Using-Scheduled-Events

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  • Richard Barney

    I checked my plan, I still have 50 days left and only used 6mb of my 2gb of data.

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  • John Lockburner

    Richard how are you getting the pics sent to you? App, text to phone or email? If text to phone what is your cell phone carrier?

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  • Elizabeth Swoope

    Are you using auto or premium (app/portal)?

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  • Richard Barney

    I was getting them through my Spartan app, I don’t get any via text or email

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  • Elizabeth Swoope

    Richard,

    Have you checked to see whether you have premium credit left?

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