Two cams no longer power up

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Steve Gougeon

• October 29, 2018 17:19

ATT cams one is the lte Xi the other is just a I  both of them will not light up on the set up screen new batterys , both stopped working and have left several messages with spartan since last week no call back need to send them in , anyone have a better way to get them to call you back?? 

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  Elizabeth Swoope

  • October 29, 2018 18:29

  Try the “Submit a request” option in the menu at the top of the page. That’s a direct “in” to the new ticket system, which you will be able to track.

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  John Lockburner

  • October 29, 2018 18:33
  • Edited

   Have you tried a different memory card in the cameras? Or even try with the card removed.

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  Steve Gougeon

  • October 29, 2018 18:40

  Yes battery's swapping SD cards nothing it will not light up either screen . And I did submit a Request as well .

   

  Sorry to say but all in all its shame that the customer service is so poor with Spartan . I just ordered two new coverts . I hope they will warranty these and I will resell them ,  Other cams are more yes but when I call some one is there to answer the phone that has not been the case with spartan for some time now . 

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