Not getting any pictures....

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Permanently deleted user

I have two new cameras and for the past 2 weeks not receiving any pictures. I have full battery strength and new storage cards installed. I have called the support line for 3 days now and no return phone call... can anyone help me?

Thanks

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  • John Lockburner

    How new are the cameras and if you are using premium/app do you have credits?

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  • Permanently deleted user

    they are brand new less than 2 months old.. yes, I purchased 12 credits.

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  • John Lockburner

    What model are the cameras? If you want to email me your portal log in info I can take a look for you. Email to johnny.lockburner@spartancamera.com

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  • Jeff Stephenson

    I need help I have called left a message, sent on online request for help. ..no resonse from anyone. I have 3 cameras, the two old ones are working fine sending pics to my email. I have a brand new vzgo cam and was using premium and getting pics sent to the app. No pics coming for days now. new batteries, verizon service, hello test works..IT iS SO FRUSTRATING to not get a reaponse from
    spartan. please help

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  • John Lockburner

    Have you checked your premium credits?

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  • Elizabeth Swoope

    Jwstephe,

    Please start a new topic so that your troubleshooting doesn’t get mixed up with those for the original poster. please include exactly which camera you have (GC-what? Have you checked your premium credits?

    https://support.spartancamera.com/hc/en-us/articles/360010539473-Premium-Credits-what-are-they-buying-them-and-monitoring-them

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