Camera will not connect to cell signal

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Bryce Burkett

• December 03, 2018 21:28

My ATT camera won't connect. The camera was working fine, then the battery died and I replaced it. My premium credits have 9 months left and my ATT plan doesn't expire until next May. Firmware is up to date. Tried setting it to default. I'm not sure what I'm doing wrong. Any thoughts?

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  Elizabeth Swoope

  • December 03, 2018 21:45

  Have you checked the data on your AT&T plan? That’s probably not the problem, but it’s always good to check.

  Does the camera pass the Hello test? In setup, with the camera logged in to the network, fourth tab, scroll down to Diagnostics, Hello test.

  What brand, capacity, and class (4 or 10) SD card? If the camera has been working, the SD card is probably not the problem, but it’s worth checking.

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  Bryce Burkett

  • December 03, 2018 23:44

  Yea, the data is good. The camera will not pass the Hello test due to the signal not being connected.

  Im using San Disk Class 4, it is the same one that has always been in there. I tried it with another Class 4 card and nothing. I don't have a Class 10 card.

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  John Lockburner

  • December 04, 2018 00:07

  Is the firmware up to date? What is the exact model of the camera GC-????

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  Bryce Burkett

  • December 04, 2018 00:16

  The firmware is up to date. The model is GC-ATTb-KT

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  Bryce Burkett

  • December 04, 2018 00:19

  One thing I did notice is that my premium credit history did not charge me for this month. The period ended 11-18-18 and it did not deduct a credit from 11-18-18 to 12-18-18. This is when the camera battery was dead. But I thought it should still deduct a point. I have 9 credits left so that is good. My ATT plan does not run out until May.

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  John Lockburner

  • December 04, 2018 00:21
  • Edited

  It will not deduct the credit until the camera checks in

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  Elizabeth Swoope

  • December 04, 2018 02:10

  To add to what Johnny says, it won’t deduct a credit until it sends a photo, not just checks in.

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