Camera stopped sending pics

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rogerh2521

 

My camera is settup to take 1 picture daily @ 9am and send out to 4 of us @ 10am of our deer camp 100 miles away for security reasons.  I recieved one picture as scheduled 2 days ago, but no picture yesterday or today. I am still receiving a camera staus report daily @ 11am

Here is the status update recieved today:  

Voltage 5.7, Battery 5, Signal 3, SD Free 99%, Temp 52F.

I have 10 premium credits remaing.

My mother is one of the 4 recipients of the daily picture.  Even though the text/picture says noreply1@hcowireless.com  she still texted a reply back to the camera number. Could this have messed up the camera somehow?

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  • Elizabeth Swoope

    If she texted back to the noreply address, it didn’t get to the camera, couldn’t have caused any problems.

    I’m a little confused with your first statement, about the camera being set to take a pic at 9 AM and send it at 10 AM. There’s no way to do that. The camera will send the 9 AM picture as soon as it takes it.

    What model camera is this (GC-what)? 

    Is the firmware current?

    What brand, capacity, class (4 or 10), and size (standard or micro in an adapter) SD card are you using?

    Is there a reason that you are running premium and not using the app?

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  • John Lockburner

    It is possible that your batteries are getting low. Usually it's best to check the P# on the photo on the night pictures. If you are using lithium batteries in the camera it could be showing full power but the batteries nearly dead, especially on a day photo where the flash isn't used. Since you are using premium check and see if the pictures are getting to the portal.

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  • rogerh2521

    Not sure how to do with the app.  Can you expain.

     

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  • Elizabeth Swoope

    Download the Spartan Camera management app from the App Store or Play Store.

    https://support.spartancamera.com/hc/en-us/articles/360010538793-Setting-Up-Mobile-Access

    https://support.spartancamera.com/hc/en-us/articles/360010452214-Setting-Up-the-Mobile-App

    https://support.spartancamera.com/hc/en-us/articles/360010452254-Some-Handy-GoWireless-App-Settings

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  • James Payne

    My app says “software caused connection abort”.

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  • John Lockburner

    Jampay did the app update ok and were you able to log in? Have you restarted your phone? Android or iOS?

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  • James Payne

    It’s not showing error message anymore but won’t load any pics. Battery says P5 but they’ve been in 2 weeks

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  • Elizabeth Swoope

    Jampay,

    Are the pictures on the portal? We need to find out whether the camera isn’t sending pics or the pics are being sent but not getting to the app.

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  • JEFFREY PRATSCHER

    same problem here, worked as should for 2 days then stopped sending statice pics, but daily reports came in, the funny thing everything started working great after they did a app update a few days ago, then yesterday started messing up again.

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  • John Lockburner

    jaspratscher I really think your issues are a combination of a bad memory card and the older firmware.

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