Test photos not sending

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Permanently deleted user

Ive recently set up my cameras and walked by them a few times to test them out.  I have 5 or so pics on the SD cards on all cams but they are not sending the pics to mobile app or email.  Ive trouble shot all email related issues and done everything that Im told to in what I could find.  I then did a test photo on one of the cams just as instructed.  When I tried sending the test pic it would say, "sending, Retrying, retrying, retrying, failed". It did this several times before I just cut it off and started the arduous process of trying to figure this out.  Any help would be greatly appreciated, and yes, there are 5 full bars on the service.  Thanks

 

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  • John Lockburner

    What is the model number of the camera? GC-?????  Also just want to double check that you purchased data for the cameras and registered them on the portal?

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  • Permanently deleted user

    Where on the camera can I find the model number?  Yes the cameras have been added to my verizon account, I have added them to the portal and registered them, and I have unlimited Data on my plan

     

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  • John Lockburner

    There should be a sticker on the camera when you open it up somewhere (maybe top of the door) that will show the model number. Are these brand new cameras? when did you originally activate them?

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  • Permanently deleted user

    brand new.  activated today.  GC-Z4Gb model

     

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  • John Lockburner

    If you want to email me your portal log in information I can take a look for you. My email is johnny.lockburner@spartancamera.com

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  • Elizabeth Swoope

    You may need to update the FW. You’ll have to do it manually.

    https://support.spartancamera.com/hc/en-us/articles/360010408073-How-to-update-firmware

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  • jzoucha03

    @btspartancam has your issue been resolved?  I am having the EXACT same problem on a new camera I just purchased as well.

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  • John Lockburner

    Jzoucha03 you purchased data for your camera? What model camera is it?

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  • jzoucha03

    Yes, it is on my unlimited verizon account.  GC-Z4Gb (S378Z)

    FW has been updated to current.  I have premium credits on my account.  I pass the hello test. 

    Any ideas?

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  • John Lockburner
    • Edited

    Default the camera and turn it off and back on and try again. Make sure the memory card is a class 10 and 32gb or smaller and make sure in the settings that power save is turned on. You might also want to check with Verizon and be sure they added a "customer supplied device" to your account.

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  • jzoucha03

    Welp I can tell you that my card is 64Gb so I'll start there....thank you.

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  • Permanently deleted user

    Issue resolved. Changed to 32gb cards. All is well that I know of now. Receiving pics

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  • John Lockburner

    btspartancam, glad it was something simple.

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  • jzoucha03

    I also changed to 32gb card and fixed my issue too!  Thanks for the help JDH

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  • John Lockburner

    You're welcome

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