Verizon go cam not sending

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Andrew Stoddard
Hello all, I've scoured this support forum for a couple days now trying to help myself before asking for help on the same old problem it seems. So here we go, I'm in NEPA, been running 3 Verizon go cams for 2.5 years with 0 problems. The last time the cameras were on was early March. Few days ago, I put in fresh set of batteries, and tried to send a setup test pic on 2 different cameras and it wouldn't send. I knew something was up so I brought them home. I have since updated firmware, defaulted the settings, matched the SD card thing, (same SD I've been using for 2.5 years), and have tried thing again. I'm using verizon, pics get texted to my cell number. 1 out of 10 test pics will come through and 0 out of 10 "ON" pics will go through. Sometimes it says setting longer than it should but then says sent and nothing comes through. Other times it will say setting, sending, and then server error. I contacted verizon and all 3 lines for cameras are active and have never been turned off since activated. Any ideas? Thanks
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  • Andrew Stoddard

    I forgot to mention the model number of the cameras. It is GC-VCTb.

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  • John Lockburner
    • Edited

    Verizon has been filtering pictures to text messages treating them like spam so text is not a good way to get pictures anymore. Try either an email address or using the app. Do you have premium credits?

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  • Andrew Stoddard

    Hi john, thank you for your help.

    I dont use the app or premium, I have the plan through verizon for all 3 cams. I chose to go the text route only because it was the fastest and easiest was of getting a notification I suppose.

    I never thought of the app, can I get notifications in real time with it if I'm not using the premium service?

    Thank you!

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/community/posts/360034852293-Possible-workaround-for-filtered-texts-to-Verizon-phones-Gmail-forwarding-

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  • Elizabeth Swoope

    The app is only for premium service.

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  • Andrew Stoddard

    Thank you for your help, I will try the email forwarding setup, if that doesn't work to my liking I guess I will be forced to get the premium service, $1,500.00 between 3 cameras is too much invested to switch to something else.

    Thank you guys/gals!

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  • Elizabeth Swoope

    Andrew,

    Your cameras will likely quit working the end of this year. Verizon is sunsetting 3G service effective 12/31/2019.

    Spartan has an upgrade program. You can get a Verizon 4G model for $250. Faster trigger, faster transmission, stronger flash, and transmitted video.

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  • Andrew Stoddard

    Your not kidding about the 3g service are you...??!!!

    What is all involved in the $250 upgrade? Do I trade these in or toss them?

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  • Elizabeth Swoope

    I am not kidding. Spartan Camera got word about the second week of June of 2018 and they've tried as best they can to notify customers.

    No trade in. You keep them and can use them as regular trail cameras.

    Email support@spartancamera.com. Include your MEID/IMEI and serial number for all three cameras. It may take them a few days to get back to you but they'll tell you exactly what you need to do.

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  • Andrew Stoddard

    Thank you. Is there any way to purchase these cameras now and save the hassle?

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  • Elizabeth Swoope

    Just follow the instructions above.

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  • Andrew Stoddard

    Got it. Thank you for the help!!!

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  • Elizabeth Swoope

    Just found this. Looks like sunset is pushed back until end of next year.

    https://stopthecap.com/2019/08/01/verizon-delays-shutdown-of-3g-cdma-network-until-the-end-of-2020/

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  • Andrew Stoddard

    Well that is good news, buys a little time before upgrading from an already expensive purchase.

    The only issue I am having now is, I have forwarded my email to text and have one camera up and running. But getting number 2 of 3 going is giving me fits. It's still routing that one straight to email even though its typed the same as the one that is working correctly. Can more than 1 camera be forwarded from email?

    Thank you

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  • Elizabeth Swoope

    Put the same email in each camera. Forwarding should work from email to text. I don’t understand what the problem is. 

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