Can’t speak to a real employee

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Robert Silva Jr.
Tried contacting the support number for 2 days and can’t get in touch with anyone about the camera not working properly and would like to speak to a real person regarding it.
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  • John Lockburner

    Did you leave a message for them? They return calls in the order that they were received. What's happening with your camera, maybe we can help?

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  • Robert Silva Jr.

    I’ve left a message and it stopped sending pictures about a month ago and have walked in front of it multiple times and have had maybe 2 pictures sent over random times in the last month.

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  • John Lockburner

    How are you receiving the pictures, app, email, text? What model camera?

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  • Robert Silva Jr.

    App and Verizon 4G Go Cam

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  • John Lockburner

    What specific model, there's 4 different 4g Verizon cameras? Verizon has also been having problems in the North East lately, not sure where you are located? What is the date of the firmware on your camera? What size and class SD card are you using, is it full sized or micro with adapter?

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  • Robert Silva Jr.

    Model GC-Z4Gb2. Located in the Northeast. Firmware 7/3/19 says its up to date. 32 GB Class 10 full sized SD card

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  • John Lockburner

    Robert, can you give me the IMEI number for the camera please? We can look and see if there's something going on. If you want to you can email me your portal log in info and I'll take a look and see if I can find anything that looks like a problem. My email is johnny.lockburner@spartancamera.com

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