Not Sending Pics
I have a GC-VAGi that four days ago quit sending pics. The camera has worked fine all up to this point. Camera has brand new batteries and the has plenty of cell service (full bars). I even switched out the SD card using a brand new one like the SD card I have used all along. I booted the camera up into Setup mode and waited on it to initialize and once it got Verizon reception, I took a manual photo as I always do when I turn it on. Cam took the photo asked to send photo and I clicked OK and it says pic sent but it was never received on the App on my phone nor on the Spartan website when I logged in. Firmware was updated on Sep 7th and says it is up-to-date. Took all the batteries out for awhile and then put them back in to repeat the process with the same results (says it took photo, sent photo, but never received).
Tim
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Two things to try, first would be a manual firmware update just to make sure things updated correctly. Second I would check with Verizon and make sure everything is ok from their end. Do you have an unlimited plan? I have seen a couple of times when a certain amount of data is used on a plan that they throttle back speeds and it causes picture transmission issues. This may be why the camera is good for a while and then starts acting up.
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I have six Spartan cams and this is the only one that suddenly does not work so I don't think the problem is Verizon. When I tried the manual firmware update all it is doing is stating on the screen "Unzipping.... DO NOT POWER OFF! for the last ten minutes after inserting the SD card.
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You may have to restart the FW update. Sometimes the FW update hangs.
Verizon has been known to remove devices from people's account. It doesn't hurt to check your account and be sure that camera is listed. "Verizon problem" doesn't necessarily mean a transmission problem.
Have you checked in the camera menu, fourth tab, to be sure that send is set to Premium, not Auto? On that camera, the default should be Premium, but the fact that the camera is saying that the picture was sent but it's not getting to the portal is weird.
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I am having the exact same problem as Tim , had three cameras out suddenly two quit sending pics other still works fine. I went through all of the same things he had yet no results? New card exactly like you have pictures of on site, update firmware update card new batteries full cell bars and was working great then stopped?
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Again I have done all of this. FW hard update successful, status reports are being sent, correct SD card formatted, have plenty of premium credits, new batteries, four to five bars, hello test successful, on my Verizon account, etc etc etc. cam sends pics to the SD card but will not send to my App or to the website. Out of the 6 I own this is the only one that fails to do its job.
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Timothy,
The last set of messages were for Ray Ray, who joined the conversation a little while ago. If your camera is still not working after doing everything that's been suggested, it's time for you to contact tech support. Either email support@spartancamera.com or call 770-582-0004 and leave voice mail if you have to.
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Tim, the only other thing I can think to try is take the SIM card from the camera and put it in your phone and try and do a google search. Texting and calls don't matter if you try this, it has to be an internet search on cell data, not wifi. Can you post a picture of the info screen on the camera and the most recent status report from the app please?
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I am in the military and currently away from the camera. Since I am gone most of the time somewhere it’s why I’ve gotten to count on these cams to provide me pics as my time in the woods hunting is numbered so I use these pics to allow me to better use my precious time more wisely. Seeing as this is the only one to give me this problem what’s the process of sending it back to be looked at or do you all even do that?
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Timothy,
You can participate, but what I said still stands. If you've tried everything and the camera still doesn't work, you need to contact tech support. They're the only ones who can help you. Johnny and I have done pretty much everything we can do at this point. Tech support may have some more troubleshooting they can try, but if there is a problem with the camera, they are the ones who issue the RMA that you must have before you can send it back.
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