No response when switched to “On”

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Blake Strobel
Set up the camera just fine, shows up on my app. Switched from “setup” to “On” with no response. The screen stays black, even when I press the menu and Ok buttons to try to elicit a response.
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  • John Lockburner

    The screen should go blank when switched from setup to on. The green light on the front should blink for a few seconds while the camera arms itself.

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  • Blake Strobel

    Ok I’ll check it tomorrow but I left it in the On position in the field and walked around in front of it trying to get a test picture to no avail. Thanks for the response.

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  • John Lockburner

    Is this a brand new camera set up or one that was previously working and stopped?

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  • John Lockburner

    With the camera on overnight did you get a midnight status report?

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  • Blake Strobel

    Brand new camera, just checked status report and clicked red “format” button and cleared the SD card. Hopefully that fixed it remotely, I’ll update with any progress.

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  • John Lockburner

    Did the camera ever send you pictures to the app? Did you get the status report last night?

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  • Blake Strobel

    I have not received any pictures to the app from this particular camera. I don’t think I received a MSR but I’m also not exactly sure Where to look for that. I haven’t received an MSR for my other camera, to my knowledge, that works perfectly.

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  • Elizabeth Swoope

    To view the status report, tap on the little battery indicator or signal indicator for the camera there on the home page and that will take you to the status report page. Look at the date/time. 

    You probably have received them for your other cameras, but you don’t realize it because you haven’t looked at the date/time on the status report. (But you obviously know how to look at the status report because you found the red Format button. Just check the date and time there and you’ll know when the report was sent.)

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  • John Lockburner

    Blake what model camera and where did you purchase the data from?

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  • Blake Strobel

    It’s the Verizon model, I purchased the data from the site, HCOutdoors I believe.

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  • Elizabeth Swoope

    Blake,

    There are several Verizon models. GC-what?

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  • John Lockburner

    Blake does the camera pass the hello test in it's menu?

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  • Blake Strobel

    I tested it today, it failed the Hello Test initially.  Then I turned it off, logged in through the website and not the app, turned it back on, tried again and we are now working.  I'll take it back to the field tomorrow and give it a test again.  Thanks for your help. 

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  • Jay Boettcher

    I bought 2 cameras from cellcom and they both turn black. Lights do blink on front but have never received a picture from either of them in a week over a food plot.

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  • John Lockburner

    The screen should be blank when switched to the on position. Turn the camera from off to setup and when it finds signal press the ok button to take a picture and press it again to send the picture and see what happens. I'm assuming you purchased a data plan and registered the camera on your Spartan account already and that they are showing on the app?

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  • Jay Boettcher

    It just says sending and then retrying. Doesn’t send. I had cellcom set it all up for me.

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  • John Lockburner

    Go into the cameras menu and there's a diagnostics section, try the hello test and see if it passes or fails.

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  • Jay Boettcher

    It says it was successful

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  • John Lockburner

    Ok, that's good, it means it's connecting to the network. What kind of SD are you using? It needs to be 32gb or smaller, class 10, 80mb/s or faster and full sized, not a micro card in an adapter.

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  • Jay Boettcher

    It’s a 16 gd. Full-size.

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  • John Lockburner

    Are you getting status reports? What's the time and date of the last report? Did they ever send a picture even when they were set up? You can also try defaulting the camera in it's menu. Also make sure the firmware is up to date.

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  • Jay Boettcher

    I am not getting any status reports. I haven’t got any pics.i have tried updating it.

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  • John Lockburner

    I just want to verify the cameras are showing on your app correct?

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  • Jay Boettcher

    Yes they show on my phone.

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  • John Lockburner

    Did you do the default? Also you said you tried updating, does that mean the update wasn't successful?

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  • Jay Boettcher

    It says firmware up to date. And I did the default. I can’t believe it’s this difficult to use.

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  • John Lockburner

    It shouldn't be. I'm wondering if they didn't activate the SIM card correctly.

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  • John Lockburner

    Jay, if you want to email me your log in information and I'll take a look for you. My email address is johnny.lockburner@spartancamera.com

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  • Jay Boettcher

    I took it into cellcom. Told me to try new sd cards. I bought some spartan ones and still doesn’t send pics. They said they don’t really know how to use them.

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  • Jay Boettcher

    After I took it to cellcom now it says test failed.

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