Comments

8 comments

Sort by Date Votes
  • John Lockburner

    Turn off encryption in the camera settings on the app.

    0
    Comment actions Permalink
  • Eric Zimmer

    I did but it’s taking a long time to update setting red cancel button at bottom of screen

    0
    Comment actions Permalink
  • John Lockburner

    After you update the settings the camera needs to check in sending another picture or status report for the change to take affect.

    0
    Comment actions Permalink
  • Eric Zimmer

    Ok so it could take awhile will the pics it took thatvare locked be viewable

    0
    Comment actions Permalink
  • John Lockburner

    They actually won't unlock themselves, see the link below, you'll need to download a decryption file.

     

    https://support.spartancamera.com/hc/en-us/articles/360010295554-Why-do-I-see-a-lock-icon-instead-of-a-photo-

    0
    Comment actions Permalink
  • Eric Zimmer

    So my cam just took a nother pic and did the same thing ???

    0
    Comment actions Permalink
  • John Lockburner

    If the red cancel button is gone from the camera settings screen the next picture should be fine.

    0
    Comment actions Permalink
  • Elizabeth Swoope

    Eric,

    The settings change doesn’t happen until AFTER the next picture so the camera took/sent an encrypted picture, then it got the settings change to turn encryption off. Whenever you request a settings change, the next picture you get will be the old settings (unless you’ve had a status report scheduled event before) and then the one after that will be the new settings.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post