Not receiving photos

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Andrew Lester
As of the afternoon of 11/20 i am no longer receiving pics. I still have credits available and i have another type of cellular camera with the same service that is working fine. Did i miss some updates of some kind?
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  • John Lockburner
    • Edited

    Does the app say the firmware is up to date? What model camera? are you still getting status reports?

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  • Andrew Lester

    It is up to date. Go Cam

    I’ll check on the status report but i believe so.

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  • Andrew Lester

    I requested a status report last night and it has not done it yet.

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  • John Lockburner

    What model, GC-????? What's the date on the last status report?

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  • Andrew Lester

    Early morning on 11/20

    GC-Z4Gb2

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  • John Lockburner

    Any photos, especially night ones, that show anything other than P5 in the lower right corner of the picture?

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  • Andrew Lester

    P3

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  • John Lockburner

    P3 means the batteries are low and possibly dead, especially if they are lithium

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/community/posts/360037363174-The-battery-indicator-may-not-mean-what-you-think-it-means

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  • Mario Rivero

    My camera is doing the same thing. I requested status report and it will not send it to me. Just says pending. I have not received any photos since the afternoon of 11/20. Replaced batteries 5 days ago so I know the batteries are good. It does send me the scheduled status report that I set up to be sent daily at 6:00 am. I’m using AT&T.

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  • John Lockburner

    If you are getting your data from ATT do you have premium credits. What happens when you try and take a manual picture in set up mode?

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  • Mario Rivero

    Yes Sir, John, I have premium credits. I’m going to set up to take a picture in the app on an hourly interval. I don’t have direct access to the camera at the moment. It’s out at the hunting grounds which is a couple hours away, and I’m currently working. I work 8 days in a row. It’ll be next Friday before I can get my hands on the camera itself.

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  • Mario Rivero

    Not sure it’ll take the update to the settings since I can’t retrieve a status report, though.

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  • Elizabeth Swoope

    Mario,

    In command history, do your status report requests show as pending or complete? You say your camera is checking in with the regular status report, so the camera is online. You may be getting the requested status report, but only at that scheduled time so it looks like it’s that one. 

    What brand, class, speed, etc., SD card are you using? 

    You may want to cancel all pending commands and request that the SD card be formatted. You’ll lose everything on it, but if the SD card is causing the problem, this might fix it. 

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  • John Lockburner

    Check the pictures on the portal and see if they are numbered correctly in sequence or if they are all the same or gaps

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  • Mario Rivero

    Elizabeth,

    The requested actions show as pending in the command history.

    SanDisk Ultra 32GB class 10 SDHC card.

    I will cancel pending requests and format the card. Thank you.

    John, Pictures on the portal are in chronological order by date and time.

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  • John Lockburner

    Mario, check the actual picture numbers, even with gaps or duplicates the date and time will be sequential

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