Camera worked fine yesterday and today no signal. When I try to do a Hello test it says system busy. I got a lass 10 32gb sd card and got a new sim card still no signal

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Keith Fuller
I have a spartan gocam yesterday it work fine then today I dont have a signal. I've updated fw got class 10 32gb sd card went to us cellular and got a new sim card still no signal. I do a Hello test and it says system busy. Its driving me nuts
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  • John Lockburner
    • Edited

    Could there be an outtage in your area? Is the cameras firmware up to date and what is the camera model?

     

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  • Keith Fuller

    I just got the phone with us cellular and he checked to make sure everything was connected and che led for outages no outages. It says my fw is up to date but a dealer I talk to said hes had 2 updates since mine but mine says it's up to date. The model is GC-U4GB

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  • Keith Fuller

    I also done a default reset on the camera

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  • John Lockburner

    Did you do a manual or over the air firmware update?

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  • Keith Fuller

    No I don't know how to do that.

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  • Keith Fuller

    Can you walk me thought it

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  • John Lockburner
    • Edited

    Here's a link on how to do the update and the list of downloads. Make sure you get the download for your exact camera model. You'll want to follow the manual instructions. Also check the pin on the base of the antenna and make sure it's not broken off.

    https://my.spartancamera.com/download

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  • Keith Fuller

    I tried to download it but it wont let me. Says error -38 playback error

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  • Elizabeth Swoope

    Keith,

    It sounds like you are trying to open the file. Don’t do that. Click on Download, then Save the file to the blank SD card.

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  • Keith Fuller

    Ok so put a sd card in computer then save the file on the sd card right?

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  • Keith Fuller

    What do I do after I put it on sd card

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  • John Lockburner
    • Edited

    After it's on the card put the card in the camera and go to the update firmware option and hit the ok button. You should be able to see the firmware update on the screen. After you load the firmware on the SD card look at the file name and make sure there's no number in parenthesis in the name. That would mean it's a copy and it won't work.

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  • Keith Fuller

    This is what I did. I put sd card in computer copy the up date and pasted it on the sd card then put sd card in camera went to fw update hit ok it popped up no file found. This is nerve wracking I need it to work right now of all times the rut is in right now

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  • John Lockburner
    • Edited

    Is the file on the SD card? Did you format the card before loading the firmware?

     

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  • Elizabeth Swoope

    On the computer, do you see the file on the SD card? The name is just letters and digits, no space or parentheses or digits inside the parentheses. If you downloaded it more than once, you may have multiple copies. If the camera is saying file not found, it means that the exact file it is looking for is not there. 

    See if this short video might help. I know this is frustrating, but this part is probably user-related rather than camera-related.

     

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/community/posts/360036108393-Downloading-firmware-file-video

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  • Keith Fuller

    I finally got it to do a fw update but still dont have a signal. Any other ideas would be great thanks

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  • John Lockburner

    Did you check the pin on the bottom of the antenna? How long was the camera working for before it started giving you problems?

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  • Keith Fuller

    Yes I check pin I got 2 extra antana and I've put the other 2 antana's on it. It's been working good for 3 months and Tuesday night it stopped send pics so I when and checked it Wednesday.that's when I seen I couldnt get a signal and before that I had full bars

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  • John Lockburner

    I think your going to have to get in touch with a tech at the office. I would send them an email tonight with the details and maybe a link to this thread so they know what we've tried.

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  • Keith Fuller

    Ok thank you for all your help I appreciate

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  • Keith Fuller

    Hey just wanted to let yall know i fixed my spartan camera. I just looking though the menu and seen register camera so I click it then clicked enter and it got a signal.

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  • John Lockburner

    That's great Keith, something must have been a little quirky and that straightened it out.

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